Reception and security was awesome. Overall that place is distasteful. Tacky and the worst design/construction for any hotel ever. Should be lower than a motel. Cheap looking place.

Honestly I wouldn't stay again. Nothing to do with the staff, they were very nice. Yes, it is close to the airport, but there is nowhere to get food or a drink, so you have to go out anyway. It is a run down, particularly the bathroom there is a spa bath with no plug and looked like it had not actually been used in a long time. Then a shower over the top of it which is the most awkward shower I have ever tried to use. You have to send on the sloped part of the tub, anyone old or with poor balance could not use it. The water goes down behind the tub, so it will be damaging the walls and floor, it then runs out from under it to the drain, they should rip it out and just put in a normal shower. We were on the 3rd floor with heavy bags and there is no lift. The pillows are awful, like a high, lumpy brick. So uncomfortable I went without. Also a hand towel and bath mat would have been good, not just 2 towels.

The staffs were best I hated the place it was dirty as hell Aircon not working properly,TV didn’t work,pool not for use,dirty bed sheets Was not worth NZ 209 dollars

No lift up to Deluxe suite but staff were friendly and security assisted to transfer luggage to our room

Out dated and old

Amenities. Tv not working. Condition not good

Only one person that was willing to help and be friendly. I don’t know his name but he was the guy that helped us out with the luggage and call us a taxi.

Staff and location

Rooms were abit run down and with scramble TV channels. No restraunt for guest and no Wi-Fi access in rooms

Large clean room - Excellent friendly staff - could do with a bit more cutlery and cups

A lot of mosquitoes on the property

room was filled with mosquitos. no towels and the bathroom door was locked. the staff could not unlock it so i had to use a room down the hallway, but only with the security gaurd escorting me. wifi only works by the pool and lobby, no internet access in the rooms.

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Please open restaurant inside the hotel and buy some crockery

Location

Disappointed that the TV remotes did not work (Batteries Flat). Tv when we finally figured out how to work it kept disconnecting. A hand towel would have been nice instead of having to use the large towel. Being beside the laundry was dreadful as the machines were on all night so had a constant noise coming through the wall. Really what was advertised was not what we got.

Dirty sheets with hair in it. Cold shower

When I checked in I didnt realize the place didnt have a lift and we were placed on the 3rd floor. I had my mum whonhas mobility issues. Totally my fault as it is stated, the receptionist said there were no other rooms. I asked her to speak with her manager, when the manager came out she was able to get my mum a room on the ground level, i was truly grateful. As i walked up the level, there was a huge rat dead with a cat playing with it on the floor. I didnt have my phone on me but took a pic of the rat the next day. The shower is over the large high jet bath. It was a struggle to climb in and then it leaked down the bottom. The floors were very slippery. The bed was large, but it was wooden woth a flat wooden thin base, it felt as though it would break. The pool arwa lolked nice.

They should provide cafeteria service.

No restaurant on premises. bedding looks old and dirty