⭐⭐⭐⭐☆ I have stayed at this hotel every time I visit this area, and overall I really enjoy staying here. The rooms are clean, comfortable, and exactly as advertised. The breakfast, which is included with the room, is excellent. It is served buffet-style from 7:00 a.m. to 12:00 p.m., offering a great variety of food. The housekeeping staff, the kitchen staff, the other receptionists, and the manager are all kind, friendly, and professional. There are only two things that need improvement. First, the Wi-Fi is very slow and the connection drops frequently, making it difficult to use the internet. Second, there is one receptionist whose customer service is unfortunately poor. She rarely greets guests, does not smile, and does not make visitors feel welcome. This is not a personal complaint—I shared this feedback with the manager because I believe great customer service is important. Despite these issues, I would gladly stay here again because the rest of the staff and the overall experience are excellent.

⭐⭐⭐⭐☆ I have stayed at this hotel every time I visit this area, and overall I really enjoy staying here. The rooms are clean, comfortable, and exactly as advertised. The breakfast, which is included with the room, is excellent. It is served buffet-style from 7:00 a.m. to 12:00 p.m., offering a great variety of food. The housekeeping staff, the kitchen staff, the other receptionists, and the manager are all kind, friendly, and professional. There are only two things that need improvement. First, the Wi-Fi is very slow and the connection drops frequently, making it difficult to use the internet. Second, there is one receptionist whose customer service is unfortunately poor. She rarely greets guests, does not smile, and does not make visitors feel welcome. This is not a personal complaint—I shared this feedback with the manager because I believe great customer service is important. Despite these issues, I would gladly stay here again because the rest of the staff and the overall experience are excellent.

Super comprensivos la verdad

Internet not working, the phone in the room not working, there was not hair dryer neither machine iron and the buffet was not the best (last time was better )!

Didn’t like my stay bad service and it was dirty very smelly like cigarets

El hotel esta en el mero centro, y queda cercas de muchas cosas

Check in was quick, The hotel is old but taken care of and clean. The room is clean and bug free. Water pressure and temperature were good. You could hear EVERTHING from outside the room. I'm just lucky to be a heavy sleeper.

Ditty towels bad smell in the room

It was ok price was right

the hotel does not have an elevator which makes it difficult to go up and down the floors with all your luggage especially when you have alot the water pressure in the shower was weak we had to get changed rooms and it got a tiny bit better the rooms have no security locks only the one regular key handle the rooms are not sound proof you can hear all the noise coming from the hallways which makes it difficult to get a good night sleep it was a great location the kitchen staff was very friendly

Good price and services

Un lugar muy confortable muy limpio

Nice place to stay!

Nice service, great place

It’s in the center of the stores walking distance to the cathedral very close to the zoo and botanical gardens The best thing in this hotel was the breakfast very good and the restaurant area was very clean

Balcony rooms are nice but, the noise from the street is too much to handle

No hot water, no blakets provided. Noisy

Todo estuvo muy bien, el personal, la habitación, desayuno incluído, con confianza regresaré la próxima vez que necesite hospedaje...

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La atención a clientes