Dear N___I, Greetings from Banyan Tree Krabi! Thank you for choosing our resort for your escape to the tropics and for taking the time to share your insight into various aspects of our resort. I am delighted to read that you had an enjoyable stay with us and that our team of Banyan Tree Hosts as well as our entire team were able to attend to your each and every need throughout your stay. I have already shared your feedback with our team as added motivation to continue delivering the highest standards of service which is one of the trademarks of our brand. It is unfortunate that your Afternoon Tea experience at Bird’s Nest was marred with a slow pace of service for the delivery of your food. We strive to be detail oriented in all regards and to provide high touch service for our guests in order to deliver the Banyan Tree experience and it is apparent from your comments that we did not surpass the expectations in this particular area. I have shared your comments with our culinary team for their awareness and to improve for our future guests. Thank you for your stay with us at Banyan Tree Krabi and we look forward to welcoming you back in the future to our Sanctuary for the Senses. With kind regards, Haruethai Maneerat (Pop) General Manager