Todo ok, me gustó mucho el hotel.

Terrible communication skills, had an awful experience just asking them to help me find water. Their room refrigerator doesn’t work. We had to purchase outside water and their refrigerator was out of order. Their security guard was so rude to me and my father asking him where we can find some water. the worst experience. Not a comfortable room no space and their food bland. Fo not stay there.

Muy lindo y buena atención

Good

We loved it here, we are at the top floor & the views were amazing! Everything is great except for 1, we asked the receptionist to book us a shuttle to go to the airport, she said the amount is 190 Mexican for the ride but when we paid the driver he said that it was 550 Mexican, he then called the hotel receptionist & I spoke to her & she said she made a mistake!?! ☹️ Just booked an UBer to go to the airport its about 200 Mexican.

The property said they served vegan food and didn’t . Everyone was kind . Especially ulisses the valley and his brother . No one was mean or moody .

Amazing staffs and clean room. Definitely recommend and helped me with my boyfriend birthday surprise.

Muy buen hotel, para viaje de negocios, especialmente para trabajo cerca de la zona, ya que el hotel está ubicado en una zona industrial, a los alrededores no hay nada que uno pueda aprovechar para visitar más que empresas. El restaurante está muy bien y el servicio de gimnasio es externo pero es bastante completo el desayuno muy rico todo y las habitaciones perfectas.

Stayed at Novotel for a 3 day business trip, main reason was location (close to Banamex Expo Center). Room was good, didnt like the fact that my room didnt have a good.view and was kind of dark. Basic amenities, great breakfast and good service.

Nice

Very clean and nice room

The Hotel was very nice and modern, the staff were amazing, the room was super nice clean and very spacious !!!

No TV signal for 3 straight days… just unbelievable.

Room was nice and well cleaned. Restaurant was very good, the breakfast was amazing

Very clean room, very good staff, great amenities.

El cuarto está muy bien, pero se escucha mucho ruido de los elevadores y la cama para mi gusto está muy dura

Everything is ok

Good

AC never worked, fire alarm is over 140db and went off our first night at 4am for no reason and was on for 10 minutes, staff was overworked, confused and disorganized, complete mess of a place, the area (Toreo) is dangerous and dirty and ugly. Don't go there.

Great we loved it