Stopped for a night from check in to check out everything was great! Staff were all polite room was clean hotel was clean we didn’t hear a thing during the night (and I’m a light sleeper) we had a meal in the restaurant in the evening and the meal was excellent breakfast was excellent too ! Can’t fault anything at all Great night away

Stayed for 9 nights. Thoroughly enjoyed it. The hotel is simple, but good value-for-money. The restaurant is good. Also, I love the location. Changing my room at the beginning of my stay became something of a mission, when it didn't need to be. The daily cleaning was inconsistent in its thoroughness and attention to detail. Overall, I feel communication about the hotel, its facilities and amenities could be better, which would allow guests to enjoy it more fully. Too much needs to be discovered, rather than being informed in advance. For example, how does the on-site Starbucks work when it is unstaffed? How do you access the gym? Where are the walks/running routes? So, the staff can be helpful when asked, but they meet people's needs rather than anticipate them.

- £5 for parking! - Breakfast was decent. - Carpet had stains in both rooms. Complained about it, was told no other room available (absolutely no interest in sending someone over to see what could be done). Please get a carpet cleaner!

Lovely rooms lovely showers nice people. Restaurant and bar are a bit pricey but overall a lively place to stay

Friendly and helpful staff. They go the extra mile. Great room for accessibility, clean any roomy.

The staff were amazing and so friendly. It was such a pleasant experience. I will definitely be back

Arrived at this hotel hoping for a good night’s sleep after a long drive on a very hot day. It became apparent quickly though that the A/C in the room was not working effectively and with no window to open, the whole room was baking hot and impossible to cool down. In general the room was well kept and had all the amenities you would want, although one of the towels was stained. Due to arriving later in the evening, and knowing the hotel was fully booked because of the Uni Open Day we didn’t complain but made them aware the following morning where they said a note would be sent to maintenance. A shame to pay a not inconsolable amount for the tiom and have a very poor night’s sleep.

Arrived at 6 only to find our Room wasn’t ready. Totally infuriating

Friendly staff. Clean room. The room is perfect for two people, but gets cramped with three. When the sofa bed is unfolded, it is difficult to access the wardrobe or fridge. A downside is the £5 per night parking fee.

Clean, modern, friendly staff, very good for an overnight for work. Only downside is you have to pay for parking, it's only £5 but nonetheless it would be nice if it was included. Overall though would recommend

Always a wonderful place to stay. Highly recommend

Amazing, spacious and very clean

Clean, bright, modern hotel with no character. Interesting menu but slow service and mediocre quality in restaurant. Staff clearly trained to smile and be helpful but no enthusiasm!

Plenty of parking (£5 per day), clean and comfy room. Lovely bathroom. Coffee shop right next door. Nice breakfast also. Will stay again.

Beautiful hotel, clean, pleasant staff and very spacious. Rooms very comfortable and modern and it is situated on the campus of Keele University. We arrived pretty late as had been at an event during the day and were up early the next morning. Would definitely stay here again as the hotel has lots to offer. Managed a great sleep and the breakfast was great also. Staff brilliant at breakfast as well with my son's milk allergy, explained and checked everything and even go us some dairy alternative milks from the kitchen. The bar area looked great and there was a small gym too, unfortunately due to timings we didnt get to sample either which was a shame. All in all, very good stay!!

Always stay here when down from Scotland visiting family as it is such a handy location. Lots of parking and a very clean open feel to the whole place.

Great like always. Best hotel near Keele university.

This is my 5th visit and won’t be the last. Thank you so much for the great service.

A really pleasant stay and the staff went the extra mile to make me welcome. Spotlessly clean and comfortable. Located on the University campus, nice surroundings.

good stay, Friendly staff