Overall Ratings & Reviews Best Western Plus Wills Point

The shower head had one stream in the middle. Wall around the tub needed to be repaired from water damage. Other than that it was nice.

Clean & Quiet

The staff was very courteous and professional. Facility was very clean and the breakfast was very good. I will stay here next time and highly recommend this hotel.

Overall it was good except we didn’t have enough towels and washcloths for three people.

Manager was rude and unhelpful

Very clean and friendly

Very nice place

Chasity smith was a great help

We have stayed here before with no issues, but it was definitely a downgrade this time. 1. Our cards had to be reactivated multiple times a day. Although the staff were helpful in this, it was a pain. 2. Our bathroom was dirty upon arrival with a bug on the bathroom floor. We stayed two nights and our room was never cleaned. No extra towels, no making the bed, nothing. 3. The breakfast was just okay.

Great stay ! No complaints. Clean !

Tv in first room didn’t work..keys had to be re programmed when we came back to hotel

The front desk gal was wonderful. So helpful and pleasant. The only very small negative was the hard pillows:)

Great

very nice and clean place to stay. breakfast was good. grass was grown up. but inside was great

This is our 2nd time staying at Best Western in Wills Point. We had such a get time the first time we came back. The staff are super helpful, always smiling and willing to bend over backwards to make sure you are taken care of. The beds are comfortable, the rooms are large, and the bathrooms are spacious.

There have been some good improvements over our last stay at the hotel. Improved on the toiletries in the bathroom, and a waffle iron was added in the breakfast room. Both are positive improvements. A larger coffee maker and a despensor would really help. Overall I'm happy to see positive improvemts and look forward to our next visit.

The hotel is located just outside Wills Point. But is a short drive to restaurants and stores.

Tried to cancel this reservation but this ho lz

Great staff. Comfy and clean room.

The person checking us in was extremely rude, had almost zero grasp of basic English and offered no information regarding the hotel. We knew there was breakfast from the website & and a sign in the lobby. The breakfast was almost inedible, the biscuits were frozen, the potatoes cold, the bacon partially cooked and the eggs powdered. Another guest asked someone who worked there why things were cold and his plate was taken back to cooking area & microwaved. Is that feasible to 30-40 guests at a time? The rooms were pretty clean and somewhat comfortable. I had stayed here several times about 3 years ago-it has really gone down hill since then. New owners, perhaps?