At that rate, it's better to choose a 2-star hotel or similar, as they'll provide at least basic amenities like clean facilities and towels and soap. My room was dirty and lacked toiletries.

The staff is friendly and the information is clear.

Admin fast response, room is quite good, comfortable.

It's really great, number 1 in the world.

suitable for families, the location is right on the edge of the highway

The place is comfortable and suitable for families.

The room was clean and comfortable, the team was also quick and flexible, minus the hot water.

Been here many times, guaranteed delicious.

The Wi-Fi was problematic, meaning it wasn't working. Three days after reporting the problem, a technician arrived. Even then, the Wi-Fi wasn't working properly or couldn't be used.

I booked a Studio for Rp 342,000. An hour before check-in, I was informed that the Studio was already occupied. If it was indeed full, why wasn't it closed in the system from the start? 🙃 Finally, the property offered an upgrade to a 2-Bedroom room for an additional Rp 100,000. Okay, I agreed. I had made an appointment and was informed of the arrival time beforehand, but I still had to wait about 30 minutes. I thought the upgrade to a 2-Bedroom would be better, but it turned out to be quite disappointing. There was no drinking water, no towels, only one blanket, the stove couldn't be used, and there wasn't even a trash can. Honestly, for that price and having to pay an additional fee for the upgrade, I expected better facilities. Overall, I was quite disappointed. What was most frustrating was the communication and the condition of the room, which fell far short of expectations.

The owner of the unit is very nice. The bed is clean, but why does the unit look like it's not being maintained? The bathroom light is out, and the room lights are also out. The TV won't turn on, and the Wi-Fi isn't working either. I was planning a staycation but ended up canceling it because I was confused about the lack of lights. Hopefully, there will be a fix soon 😊

It's quite good with the spacious room size.

Friendly staff, clean and responsive, love it.

It was super easy to book, very friendly, and affordable. The rooms are clean and strategically located.

The AC is cold, the facilities are good, the TV and Wi-Fi all work. The staff are very friendly, and they're all good.

Initially I trusted the app. I've used it quite often, but it was my first time booking an apartment because I thought it would be more comfortable to stay in an apartment when I was traveling with my family, but it turned out the service was bad. Starting from the time of check-in, they asked rude questions, if there was already a unit for rent, what's more, the app should have minimum standards that must be met, and be ready to check in at any time, it's not good, especially for those from out of town, just COD the key I've been out of town several times. Staying in an apartment with my family, but this is the first time I've used the app, because previously I used another app, so it was a bit traumatic. Actually, if it's just for hotels, this app is good, but the service for apartments is very bad. I ordered 3 days because I already trusted this app because it must have sorted, but it turned out to be bad starting from the check-in time, the wa was rude, the key was only given a COD unit, the sink was stuck, the wi-fi was dead and said error, asked to move rooms but was not told the room door was broken, resulting in my child being locked in the room, until now my child is traumatized, my child is still 3 years old, and there is no key, we asked but there is no key, with my child already crying in fear, my husband naturally panicked and called the maid but the maid had a high tone, instead the maid threw a tantrum, there was no apology, I still have the video, instead of saying something nice, we are paying customers, not free, at least give a warning if the door is broken, error, etc., what's more, family members are staying, if they have entered the offer through the application, they should meet the application standards, I am also disappointed with the application, why did they pass an apartment like this, the result is not a family vacation but my child is traumatized, actually I don't want to badmouth or have any intention for learning, especially since my child is now afraid when closing the door, for If you have children, you'll understand how it feels when something like that happens. And why wasn't the unit checked without any warning? It's fatal for those staying alone if they lock it like that.

The unit is very clean, the AC is also cold, the admin is friendly and the deposit refund is fast, access to the pool is also not too far. Next time I will stay here again, very satisfying, thank you Sis 🩷

At the beginning of our booking we were informed that we could stay at Penelope, when we arrived it suddenly changed to Orchid on the 20th floor. When we wanted to take the elevator, we were held and asked to exchange the room key to the 25th floor. The condition of the place was dirty and dusty, the kitchen was greasy to the walls, the water gallon was empty. We were only given 1 towel, even though we rented 2 rooms for 2 people. The price was like a 4-star hotel. We rented for 2 nights and 3 days, on the 2nd night at 8 pm our door was banged on, asked to leave because they said we should have checked out in the morning, while we were supposed to check out on March 18th the next day.

The owner is friendly and very helpful

The owner is friendly and very helpful