Staff reception so fast and responsive. The room got a smart TV, but the toilet is a little bit smelly. The price is okay. Recommended.

Fast response from the staff. The room maybe needs repair. The shower hot water is so slow to come, maybe needs repair.

Good, clean, quite comfortable, strategic.

Hotel service is slow and overly fussy. A slightly stained towel (stains on a wet bedsheet can be removed) is charged 100.

Here, inpatients are fined if the sheets are stained, even slightly, and the fines are expensive.

Good staff service and fast check-in process

The room was nice and clean. However, the amenities needed attention, as the bathroom scale was broken. The shower was too small. The view was nice.

So far so good, I've been here several times and the facilities are always comfortable.

The room wasn't soundproof, so the noise from the next room was very disturbing to the other rooms. It was truly unpleasant.

The staff with black eyes are very impolite and unfriendly. The fat ones have the best service and smile a lot. If you don't bring children, you're only allowed one, but what about two? Management should provide a better briefing. For a nice hotel, it's a semi-apartment.

So far so good. But sorry to say. It seems the room doesn't match what I booked, judging from the photos on the app and the actual room. The Wi-Fi had a weak signal and wouldn't even connect when I tried on the day of check-in. There were no pajamas or bathrobes, even though they were in the photos. I made a note requesting a room with the best view, but instead I was given a view of a wall, hehe (the receptionist said if you want the best view, it's upstairs. Why didn't they tell me or give me that? I already requested it.) Hopefully, the hotel can improve with this feedback. Thank you.

The breakfast is not very tasty and the additional breakfast is too expensive.

Nice, neat & next time come here again.

All the services are good, the place is also clean but the surrounding area is a bit far from everywhere.

Very satisfied and very comfortable. Relaxed.

Satisfied and comfortable,,, very good

Very bad service, very sensitive to things in the hotel, very disturbing and not suitable for bringing family.

The worst hotel in Medan city.

So far, this hotel is good. The room is comfortable, and the facilities are okay. However, the service and staff friendliness, especially the security, are lacking. For guests who have paid hundreds or even millions to stay, there should be an initiative to offer help with carrying luggage, especially for those carrying a lot of items, like women. Guests would also be inclined to give a tip. That's all, but the room is okay 🙌🏻

The hotel staff is friendly, helpful, and provides good service. It's comfortable to stay at this hotel ⭐⭐⭐⭐⭐