Overall Ratings & Reviews Citadines Berawa Beach Bali

Dear M*y, Thank you for your positive review. We are delighted to hear that you were satisfied with our friendly staff and our affordable rates. Guest satisfaction is our top priority, and your feedback motivates us to continue providing the best service. We look forward to welcoming you back in the future. Best regards, Dwipayana, Guest Service Manager

Dear Rizaldy, Thank you for taking the time to provide us with your feedback. We apologize if the variety and taste of the food did not meet your expectations. Your feedback is invaluable to us as we continue to improve the quality of our services. We are pleased to know that you were satisfied with the hotel facilities, including the self-service laundry and valet parking. We look forward to welcoming you back and providing an even better experience on your next visit. Best regards, Dwipayana, Guest Service Manager

Dear Anggia s r, Thank you for your review and appreciation. We are pleased to know that you found our hotel comfortable, strategically located, and easily accessible to entertainment venues in the Canggu area. We are also pleased that you were satisfied with the kitchen facilities and dining utensils we provide. We look forward to welcoming you back soon for another pleasant stay. Best regards, Dwipayana, Guest Service Manager

Dear D***n, Thank you for sharing your kind feedback. We’re delighted to hear that you enjoyed our convenient location near the beach and local restaurants, as well as the spacious rooms and our rooftop pool with ocean views. It’s always a pleasure to know our guests appreciate the comfort and features we offer. We hope to have the opportunity to welcome you back again soon for another relaxing stay. Warm regards, Dwipayana Guest Service Manager

Dear Valued Guest, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, our newly built facilities, and the convenient location near the beach and local restaurants. It's always a pleasure to know our guests had a comfortable and enjoyable visit. We hope to welcome you back again soon. Warm regards, Dwipayana Guest Service Manager

Dear Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff and the prompt service provided when you needed assistance. Guest satisfaction is our top priority, and your feedback motivates our team to continue providing the best service. We look forward to welcoming you back on your next visit. Best regards, Dwipayana, Guest Service Manager

Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to hear that you found the room spacious, comfortable, and suitable for your family. It’s wonderful to know that our staff made a positive impression with their friendliness. We appreciate your feedback regarding the breakfast variety and will certainly take this into consideration as we strive to improve our offerings. We hope to welcome you and your family back soon for another pleasant stay. Warm regards, Dwipayana Guest Service Manager

Dear Valued Guest, Thank you for your kind words. We’re thrilled to hear you’ll be returning and look forward to welcoming you back for another great stay. Safe travels and see you soon. Warm regards, Dwipayana Guest Service Manager

Dear Maharmon A, Thank you for your feedback. We’re glad you appreciated our location. While we’re not right in the center of the busy Canggu road, we aim to offer a peaceful environment that’s still conveniently close to all the action. We hope to welcome you back soon for an even better stay. Thank you and regards, Dwipayana Guest Service Manager

Dear Tikka A, Thank you so much for your loyalty and choosing to stay with us again. We're delighted to hear you enjoyed our location close to the beach, cafes, and interesting shops, as well as our complete and clean room facilities. We apologize for the inconvenience related to the damp smell in your room this time. We will follow up on this immediately to make your next experience more comfortable. Thank you for your understanding, and we look forward to welcoming you back soon. Best Regards, Dwipayana, Guest Service Manager

Dear Hilman, Thank you for your valuable feedback. We're glad you took the time to share your thoughts with us. We appreciate your suggestion regarding the food variety and will certainly review this with our culinary team to explore ways we can improve and offer more diverse options in the future. Your input helps us enhance the guest experience, and we hope to welcome you back soon for an even better stay. Warm regards, Dwipayana Guest Service Manager

Dear Mai T.L, Thank you for your kind words. We're so happy to hear that you had a satisfying stay and that our friendly and enthusiastic staff made a positive impression on you. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another wonderful stay in the future. Warm regards, Dwipayana Guest Service Manager

Dear Tetrin M, Thank you so much for your kind review and for choosing to stay with us at Citadines Berawa Beach Bali. We're thrilled to hear you enjoyed the in-room amenities like the microwave, electric stove, and utensils, as well as the comfort of the balcony and our convenient location just a short walk from the beach. We truly appreciate your helpful suggestion regarding a sign for cleaning the downstairs bathroom after returning from the beach. That’s a great point, and we’ll certainly pass it along to our team for consideration to improve guest convenience. It was a pleasure having you with us, and we look forward to welcoming you back for another relaxing and enjoyable stay. Warm regards, Dwipayana Guest Service Manager

Dear L***y, Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced during your stay. We understand how frustrating it must have been to request housekeeping in person and then not have the service provided as expected. This is certainly not the level of communication or service we aim to deliver. We will be reviewing the situation with our front desk and housekeeping teams to ensure this does not happen again in the future. Your feedback is very important to us, and we truly regret that this affected your overall experience. Should you choose to stay with us again, we would be honored to provide you with the seamless and attentive service you deserve. Warm regards, Dwipayana Guest Service Manager

Dear Valued Guest, Thank you for sharing your experience with us. We’re glad to hear that you appreciated our friendly staff and convenient location near the beach. We sincerely apologize for the disturbance caused by the nearby road works. Please know that we are actively monitoring the situation and hope it will be resolved soon to ensure a more peaceful stay for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful visit in the future. Warm regards, Dwipayana Guest Service Manager