8.8
Very Good
From 504 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

8.8

Traveler Reviews SLS Cancun

Number of reviews per page
20
40
Top reviews
Jaime
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes everything was perfect
Arturo
icon-Family
Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

At check inn , polite but make us paid deposit and full cost of stay They are only part hotel and supposedly very exclusive over 500 dls por dat plus tsxes The rooms are falling apart they look old , the noice on weekends is unbelievable all day ! We check out 3 days early !! But was already paid !!
Peter
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The pool and beach are great. There are definite hiccups in terms of service - for example not putting a second roll of toilet paper etc. And there is no heat if needed at night. Can be quite windy.
Guy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Beautiful hotel and a safe and secured new Marina area. the rooms are very spacious and modern and well equipped. Breakfast was served either inside or on the terrace overlooking the ocean. Nice pool and beach access with the beach club and food and drink service. I’ll definitely recommend the hotel.
Eli
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great room, staff were kind, overall amazing stay
Omar Al
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The hotel was nicely located. But the Staff were poorly trained. Every time we would be at the restaurant for breakfast or dinner we would be harassed by a member of staff every 5 minutes checking to see if we were ok. Our meal and conversations were interrupted so many times. And the hotel manager was just sat at the pool smoking and drinking coffee everyday. Very unprofessional. The pool was beautiful and in front of the ocean but they had really loud aggressive house music so you could not relax by the pool. And they also had contractors walking around the pool and in and out of the lobby while you are sunbathing. Very uncomfortable. And one day during heavy rain we had part of a very high balcony ceiling fall onto the pool area, luckily no one was hurt but half of the small pool area was closed and the pool area had limited seating for the remaining days of our trip. All in all, a very lacking experience.
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Karla
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff, the service was terrible. We have to wait a lot for the food, the drinks. Terrible!
Christopher
icon-Business
Business
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great rooms-nice facilities - location however is away from all main attractions.
Beinyetua
icon-
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Great staff
Nikola
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Amazing hotel
Janneh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The staff and customer service was superb. Very accommodating during our entire stay. Will def stay here again next trip.
Luis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

I had a free room upgrade. I was given an upgrade but was charged 1,000 pesos.
Yuxmiell
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Amazing stay and amazing food!
Diego
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Wow, very impressed with staff! 5 Star service. Breakfast was.top self! My wife and I really enjoyed it! The views were amazing Restaurant food was also very good The whole experience was great. I would highly recommend it to everyone!
Leatrice
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Property is in a gated residential area with private beach access. Nice pools and Mediterranean restaurant was good. Very close to a mall and taxis areive quickly.
Daniel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

It was clean. They charge for everything.
Xiaoxiao
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

This hotel has such a beautiful pool. I loved it very much.
Reece
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

It was has an excellent pool and outdoor area. As well as service staff
Marissa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Great stay. Enjoyed the staff and pool. Room was nice and clean.
matias
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Hotel bien cuidado, bonitos cuartos, espaciosos bien decorado moderno. Buen desayuno, sin embargo, el buffet no fue de lo mejor: realmente es un muy buen hotel
Number of reviews per page
20
40