Everything was great! No complaints. Great location. Room was clean and air conditioning worked great.

Pool and breakfast were the highlights of the hotel. Did not use the spa. Was never offered by the way. Not the best staff experience besides the chef who was very cordial this morning. I had an issue with smoking outside on the terrace and they won’t give me back my deposit of 2,000.00 mxn pesos. Just for smoking outside when no one was around. My guests and I never once smoked inside the room

The staff was super attentive and friendly, the location of the hotel was fabulous with minutes walking sigan e to the town square and lots of attractions, restaurants, and entertainment. The room was comfortable and clean and they replaced towels daily! Overall great experience. Although it’s close to downtown, it’s quiet at night, no issues at all. Super happy with the stay!

Perfectly clean room, great towels and sheets, good tv with good channels, fantastic location, great roof top deck with bar and a very small pool. Had a great time and the staff was pleasant. The breakfast was ok but breakfast could be improved.

Everything good. Excellent location

Great service from the Staff!

Clean, great location and very friendly service!!

Too much noise in the rooms halls, and the continental breakfast was terrible. Good location so far and staff very friendly.

Nice room, nice staff, good location, nice pool on the roof. Breakfast could be a bit better

very nice hotel, super clean and friendly staff

All staff was really nice!

Beautiful room on ground level, stylish atrium, rooftop terrace with great views, quiet street but very close to center of San Miguel de Allende, helpful staff

You can’t find a better spot to start your SMA adventure. Close to the best site’s & restaurants. The staff are attentive, courteous, and accommodating at every turn. Very clean with a wonderful rooftop with a heated pool, great church views, & an elevator. Sincerely, Nancy C

El hotel está muy céntrico, literalmente caminando, puedes ir a todas partes no necesitas taxi ni Uber, solamente el único lugar que necesitarías agarrar un Uber o taxi sería a la fábrica Aurora, que también se las recomiendo mucho. El hotel está súper limpio y muy lindo, tienen un rooftop muy bonito, con bar y alberca con una vista de la parroquia increíble. La atención al cliente es excelente, el trato y el servicio de Estrella y de Carlos lo hace aún más placentero, súper serviciales. De hecho todo el personal del hotel son muy amables! Yo regresaría al hotel Madi, sin dudarlo, ni un segundo.

The room was spacious, clean and looked very nice. The staff was amazing and helped with my return transportation to the airport. The staff spoke English, which was nice (or they readily used a translation app). The location was amazing!

The website that the hotel is promoting, and Expedia is sharing is not what the hotel is actually offering, we went for the gym in the spa and there’s no gym and no spa. The breakfast was very limited and quality pretty poor second day we even didn’t tried anymore. Room is very small, very limited closet space. Rooms are noisy and you can hear every noise from outside the room. The stuff was really nice, almost not speaking English, but this is not unusual for Mexico. The parking situation is very difficult. They park your car that it’s really nice but you really need to rush out from your car even if you announced them in advance against something may be typical for this town but still could be done different.

Staff and cleanliness were lovely. Friendly and helpful. Room and open spaces were spotlessly clean. The free breakfast was very scant with not a lot of variety compared to other hotels we’ve stayed at in the past. No condiments available for toast etc. The room was on the small size with very little storage. No hot water the first day, then they got it fixed and continued hot water throughout our stay.

Nice staff, breakfast subpar.

Great location

Staff great, room good BUT it’s definitely unique. Dark (I needed it) but beware—no windows!!