Did what it needed to do, just a stopover on a bigger trip - no tea & coffee facilities but nice power from the shower

Room was very old and had black mold. Wood in moulding was rotten. I had to change rooms twice due to leaks and condition.

The most spartan room I have ever stayed in. Heating did not work, room was very cold. Overpriced in my opinion. Pleasant staff, lovely location

The rooms are very small and in need of a complete refresh … quite shabby.

Breakfast was poor, service was poor. Waited 30 min for service, no acknowledgement from staff, walked out.

For the price, there were not comparable amenities such as mini fridge, lotion, water, counter in bathroom for toiletries. No hook in bathroom for hanging, hair dryer was only semi-functional, no bars in shower nor mats to prevent slipping.

Centrally located, rooms smaller than thought, need some upkeeping and details.

The only thing was the AC was not allow to be low them it was a little hot , But the rest is excellent

Fantastic Location!

Fantastic location!

Location is really good. The staff is very friendly. Outdoor noise is not noticeable but not the same with the hall.

good location, great staff

I like this hotel good service clean friendly staff easy check in and check out

La gran insignia del hotel es su personal de servicio, completamente amable y con verdadera vocación de servicio siempre dispuestos a ayudar a la resolución de cualquier inconveniente dentro de las reglas. Sólo por eso debería tener 5 estrellas

Me gustó mucho el hotel y sus alrededores

The thermostat in our room was very high. We were sweating all night but the hotel said it was set at the same level for everyone. They refused to cancel our final day at the hotel when we changed our plans and left earlier than expected. Other than that, they were helpful and had a good restaurant next door.

This was a great little find. Location is perfect, pretty much everything is walkable, the metro is also 1 minute away, if you want it. Room was fairly small, but spotless, as was the bathroom. Bed extremely comfy, and I would have no hesitation in staying here again.

Supposedly a four star hotel- no way-2 star more like it. Staff at front desk and restaurant very good. Cleaning did not leave bathroom tissue although tissue out, soap out. Room had mold odor. Shower/tub dangerous-glass fixed and you better be 115 pounds to slip in sideways after you step over extremely high tub with fixture at end of shower with fixed glass. Tub very slippery. No coffe pot, no refrig. No English stations at all, even news. Only one outlet in bedroom across from bed-bring extra plugs with several outlets and usb capibilties, Have stayed at other hotels in area close to Prado and this is definitely not four star. Not worth the money!!

I am Platinum Member with Expedia and booked a room with double bed and they gave me one with one single bed, a very small bed, I was travelling with my son and was too small for 2 people. Receptionist told me that if I would had booked directly with them they would had helped me, but since I booked it through Expedia, they cannot help me and they strongly suggest to only book directly with them and not through Expedia in the future. I had to leave the hotel and find at 9 PM another hotel to stay as we would not had been able to sleep in such a small bed and such a small room. The bathroom of the room also very small and with bad smell. One of the worse experiences I have had, would strongly recommend to avoid this hotel.

The front desk staff was fabulous! I can’t say enough about how friendly and helpful they were.