Very professional, efficient, and coordinated Japanese & Taiwanese style service, with genuine Indonesian hospitality. The hotel facilities are good, clean, fresh scent, and comfortable. Good location, in the city center. Breakfast does not need to be reviewed again, breakfast at Tentrem already has its own "soul". But what was very, very VERY impressive for me & my family was the hotel staff. It's a bit difficult for me to describe in words, but my family and I could feel a different level of professionalism and hospitality. All the staff, EVERYONE I met and interacted with (security, reception, restaurant, housekeeping, gym) were ALL friendly, agile, efficient, helpful, well-organized, and very professional. Among other things: Even though the hotel was full house, the service while waiting for breakfast and waiting for the driver was very fast, neat, efficient. Truly professionalism and hospitality that reached the heart.