8.8
Very Good
From 2,205 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.5

Location

9.0

Service and Facilites

8.9

People often mention about W Home Benhil
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Ambiance (91)
Staff Friendliness (82)
Bedroom (79)
Distance to City Center (73)
Wifi (72)
Bathroom (72)
Accessibility (67)
Surroundings (64)
Hotel Area (63)
Room Space (55)
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Traveler Reviews W Home Benhil

Number of reviews per page
20
40
Customer reviews
L***i
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9.4
/10
Reviewed 1 week(s) ago
Good place, all good. Thank you
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H***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 2 week(s) ago
Clean, strategic, great, recommended.
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1 people find it helpful
S***n
icon-Business
Business
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
Staying here is conveniently located for activities and events. There are a wide variety of dining options nearby. The hotel is easily accessible by car, motorcycle, taxi, and online motorcycle taxis. What exceeded our expectations were: a sagging mattress, musty-smelling and torn pillows, a sensitive TV that would suddenly turn on and make noise at 2 a.m., and a bathroom that was too transparent even though it was inside the room, making it uncomfortable. Of course, the amenities were clean, including toiletries (towels, a mat, soap, shampoo, toothbrush, and toothpaste). The air conditioning and refrigerator were also cool. The lighting was bright and easy on the eyes. Security was excellent (both security and room security). The staff were friendly and willing to listen to and help resolve any problems. Hopefully, this hotel will continue to improve so more people stay at it. Best regards and continued success.
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I***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Nice place, homey, and clean. Very cheap and you get Netflix access.
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k***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The place is comfortable for chilling. Strategic location
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H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, recommended, friendly staff, strategic location
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
What a pleasant place to stay!
3 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you for visiting W Home and for your positive review. We look forward to welcoming you back soon. Your W Home Management Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
I had a great time staying at W Home.
1 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you for staying with us and for your kind rating. We look forward to your next visit to W Home. Warm regards, W Home Management
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
I had a great time staying with WHome.
3 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you for staying with us and for your kind rating. We look forward to your next visit to W Home. Warm regards, W Home Management
D***A
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 10 week(s) ago
Booked a single room for 4 nights. The first night the AC was broken and not cooling, so I was told to move to a double room. Then on the third night, I was told to go back to a single room, following their schedule. So I moved rooms three times. Each time the soap ran out, so I had to ask them to refill it. The bathroom smelled and wasn't clean.
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4 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you for taking the time to share your experience. We apologize for any inconvenience you may have experienced during your stay. Your feedback is invaluable and has been forwarded to the relevant team for immediate improvement. We hope to welcome you back in the future for an even better experience. Sincerely, The Property Management
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Recommended, good, strategic location
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Accommodation's Reply
26 Feb 2026
"Thank you for your visit and kind review! I feel honored to have provided you with the best service. See you next time! Sincerely, w Pengurusan Rumah"
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Nice, clean, close to culinary places, recommended.
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you very much for your stay and for giving our hotel a good rating. We are delighted that you enjoyed your stay with us. We hope to welcome you again next time. Sincerely, The Hotel Management
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H***a
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Staycation
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9.4
/10
Reviewed 13 week(s) ago
Nice, clean, close to culinary places, recommended.
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3 people find it helpful
Accommodation's Reply
06 Mar 2026
We are delighted to provide you with the utmost comfort throughout your stay. Thank you for your trust, and we hope to welcome you back to w home again! Sincerely, The w home Management
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
I've always had a wishlist for a staycation here, and I finally got the chance. Upon check-in, I was greeted by the friendly security and staff, who were very welcoming and informative. When we entered our room, it met my expectations, with a calm and serene atmosphere. All the amenities were great, including a smart TV, mini fridge, and a comfortable bathroom. There are a few downsides for me: we didn't get any slippers, and the mattress didn't fit the bed, so it easily shifted when we slept. And perhaps because of the setting, I had a slight downside: there wasn't a lamp directly above the bed, and the only source of light was the dim lamp near the table. Check-out was easy, and by the way, there's a 100,000 IDR cash deposit required, so make sure you don't lose the deposit slip because it's used for the refund.
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4 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you very much for your stay and for giving our hotel a good rating. We are delighted that you enjoyed your stay with us. We hope to welcome you again next time. Sincerely, The Hotel Management
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G***s
icon-Staycation
Staycation
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9.7
/10
Reviewed 16 week(s) ago
The female receptionist was super nice, friendly, and helpful. I would definitely go back🥰
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Accommodation's Reply
26 Feb 2026
Thank you for visiting our hotel and leaving a positive review. We are so glad you enjoyed your stay with us. We look forward to your next visit. Thank you. Sincerely, W Home Management
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Erlina E. A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The hotel staff are very friendly.
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2 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you for your visit and for your positive rating of our hotel. We are delighted that you enjoyed your stay with us. We hope to welcome you again next time. Sincerely, The Hotel Management
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Teguh W. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Very satisfied. Cozy place. Clean room. Modern style. Comfortable. Will back again soon.
2 people find it helpful
a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Staff hotel ramahh, responsive
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A***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
OK, according to the photo and the internet is smooth, the room is nice, but the AC is not cold enough
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Cozy, good ambiance, near food street
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