New Golden Clouds Homestay

Explore New Golden Clouds Homestay
9.2
Exceptional
From 272 reviews
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Cleanliness

9.4

Room Comfort

9.3

Meal

8.9

Location

9.3

Service and Facilites

9.3

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Distance to City Center (49)
Staff Friendliness (45)
Ambiance (45)
Bedroom (43)
Bathroom (40)
Accessibility (37)
Wifi (35)
Room Space (34)
Hotel Area (33)
Check-in/out Time (29)
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Traveler Reviews New Golden Clouds Homestay

Number of reviews per page
20
40
Customer reviews
S***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Nice place, really good view on the rooftop, recommended if you go to Garut, close to everywhere.
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Accommodation's Reply
01 Oct 2026
Thank you so much, Kak, for your review and feedback! 😊🙏 We're delighted that you enjoyed your stay at our hotel, had fun with the rooftop view, and benefited from New Golden Clouds' convenient location near the city center. We hope you had a memorable time and we look forward to welcoming you back again when you visit Garut. Sincerely, The New Golden Clouds Team
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The bedroom interior is nice, modern, and spacious. The amenities are complete and the room is clean. It's close to the station and the city center. The staff is friendly, helpful, and informative. The emergency stairs are a bit zigzag. Overall, everything is fine.
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1 people find it helpful
Accommodation's Reply
11 Sep 2026
Thank you for your review, dear customer 😊 We are very pleased that you were satisfied with the room, facilities, location, and staff service. We appreciate your feedback regarding the emergency exit stairs, and we will investigate further. We hope to welcome you again soon 🙏
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I Ketut C. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
This is our second time here, after about two years ago. The main reason we came back was the incredible view from the rooftop. Unfortunately, there are no umbrellas or anything like that to provide shade to keep the heat at bay during the day. There are a lot of rules here, but that's exactly what we liked, making for a safer and more comfortable rest. The room's window facing the mountain is also a plus. Early check-in and late check-out are available at a clear cost, not too expensive if you take the afternoon or evening train. Overall, it's great. Keep it up!
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+5
1 people find it helpful
Accommodation's Reply
08 Sep 2026
Thank you so much, Mr. Ketut C.R., for your wonderful review! 😊🙏 We are delighted that you have returned to New Golden Cloud after your previous visit, and we are pleased to hear that the rooftop views, the mountain views from the rooms, and the overall atmosphere of the homestay are still as impressive as before. We appreciate your feedback regarding the shade on the rooftop and will incorporate it into our evaluations to improve the comfort of all our guests. Thank you for appreciating our safety and comfort measures in place. We hope to welcome you back to New Golden Cloud again soon! 😊🙏 Sincerely, The New Golden Cloud Team
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Auliara D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very nice hotel!!! Next time you go to Garut, you have to stay at this hotel.
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Accommodation's Reply
30 Aug 2026
Thank you so much, Auliara D., for your review and rating! 😊🙏 We are delighted that you enjoyed your stay at New Golden Clouds Homestay. We hope you had a memorable time and we look forward to welcoming you back on your next vacation in Garut.
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Keluarga M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Disciplined according to SOP. Friendly and welcoming. The rooftop is great, but the area isn't very large.
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Accommodation's Reply
26 Aug 2026
Thank you so much for your review and feedback! 😊🙏 We are delighted that you found our team's service friendly, warm, and up to standard. We are glad that our rooftop was one of your memorable experiences. Regarding the less-than-spacious rooftop area, we greatly appreciate your feedback and will take it into consideration for future improvements to provide guests with a more comfortable experience. We hope to welcome you back to New Golden Clouds Homestay again soon!
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N***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Comfortable, clean, very friendly and helpful staff. Strategic location. Thank you.
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4 people find it helpful
Accommodation's Reply
26 Jul 2026
Thank you so much for your wonderful review! 😊🙏🏻 We're delighted to hear that you enjoyed the cleanliness, the service from our staff, and the location of New Golden Clouds. This review means a lot and motivates our team to continue striving for the best service. We hope to see you again soon! 🤍
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
So far so good, very comfortable. If I visit Garut again, I'll probably stay here again.
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Accommodation's Reply
10 Jul 2026
Thank you so much for your review! We are delighted to hear that you enjoyed your wonderful stay with us. Guest satisfaction is our top priority, and positive feedback like this motivates us to continue providing the best service. We hope to welcome you back in the future. Sincerely, The New Golden Cloud Homestay Team
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fitri a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Comfortable, clean, and in the center of Garut city 👍
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Accommodation's Reply
10 Jul 2026
Thank you so much for your review! We are delighted to hear that you enjoyed your wonderful stay with us. Guest satisfaction is our top priority, and positive feedback like this motivates us to continue providing the best service. We hope to welcome you back in the future. Sincerely, The New Golden Cloud Homestay Team
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N***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
A homestay with an upscale atmosphere. The accommodation facilities are energy-saving. Awesome. The only downside in the room we stayed in was that the drain was likely clogged, making it take a long time to empty the water. Otherwise, it was great.
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3 people find it helpful
Accommodation's Reply
04 Jul 2026
Hello Novia, Thank you for your review, and we apologize for the issue you experienced in your room. We will notify the relevant authorities about the clogged drain for immediate inspection and repair. 🙏 We are also glad you felt comfortable during your stay at New Golden Clouds Homestay. We hope to welcome you back again. 😊🙏 Sincerely, The New Golden Clouds Homestay Team
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R***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 16 week(s) ago
Recommended for staying in Garut near the station. Just need to improve the room facilities. Thank you.
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2 people find it helpful
Accommodation's Reply
19 Jun 2026
Thank you for your review 🙏🙏🙏 We're glad to know that our service satisfied you 😊🙏 We look forward to serving you again in the future. Golden Cloud Homestay New - Reception Niva R.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Very comfortable, the staff are also friendly & the check-in check-out process is very simple.
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Accommodation's Reply
14 Jun 2026
Thank you for your review 🙏🙏🙏 We're glad to know that our service satisfied you 😊🙏 We look forward to serving you again in the future. Golden Cloud Homestay New - Reception Niva R.
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Nasywa K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The location is fantastic, the staff are all friendly, and most importantly, the cleanliness is top-notch. Oh yeah, the rooms are also very aesthetic.
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3 people find it helpful
Accommodation's Reply
14 Jun 2026
Thank you for your review! 🙏🙏🙏 We're glad to know that our service satisfied you. 😊🙏 We look forward to serving you again in the future. New Golden Cloud Homestay - Reception, Niva R.
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
THE BEST! everything is precise! even though the room is on the roadside and in the hotel garage, but it is still comfortable. wow-wah look at the room. the perfectionist who owns this hotel seems. because everything is calculated in great detail. the location of the trash can. the location of the power outlet. the choice of light sockets. shower options. triple lock. aesthetic wall. hairdryer provided. amenities are self-pickup in the lobby. so you can take what you need. there is no closet. but there are lots of hangers + there is a special bag place. don't forget the aesthetic rooftop elevator which is really beautiful! YOU DID GREAT!
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+2
1 people find it helpful
Accommodation's Reply
14 Jun 2026
Thank you for your review! 🙏🙏🙏 We're glad to know that our service satisfied you. 😊🙏 We look forward to serving you again in the future. New Golden Cloud Homestay - Reception, Niva R.
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MATIUS
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
A modern hotel, with a sophisticated toilet, heheh, just press this and that, heheh. A strategic hotel, with a rooftop overlooking the surrounding mountains.
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2 people find it helpful
Accommodation's Reply
14 Jun 2026
Thank you for your review! 🙏🙏🙏 We're glad to know that our service satisfied you. 😊🙏 We look forward to serving you again in the future. New Golden Cloud Homestay - Reception, Niva R.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The room is quite pleasant and clean with a bed in the upper room and a bathroom in the lower room, it is not very friendly for the elderly and children because they have to go up and down the stairs, but it is certainly worth the price, I hope they continue to maintain the cleanliness, thank you.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Thank you so much for your review! We are delighted to hear that your room was comfortable and clean during your stay. Thank you for your compliment about the concept of the upstairs bedroom and downstairs bathroom. This feedback is very valuable, especially for elderly guests or those with young children. We hope to welcome you back again in the future for another memorable stay. 🙏✨ Sincerely, The New Golden Cloud Homestay Team
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R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
The hotel staff was very friendly and accommodating. The location is strategic, on a main road, safe, and has good soundproofing. The rooms are clean and comfortable, bright, and modern.
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Accommodation's Reply
12 May 2026
Thank you so much for your review! We are delighted that our friendly team, excellent location, and comfortable rooms provided you with a memorable stay. We hope to welcome you back again soon! 🙏✨ Sincerely, The New Golden Cloud Homestay Team
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Setyasih H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
The hotel uses a smart system. It's minimalist, eco-friendly, and smoke-free. The staff are all friendly and very helpful. It's close to the city and strategically located.
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Accommodation's Reply
12 May 2026
Thank you so much for your review! We are delighted to hear that you enjoyed our smart systems, minimalist design, eco-friendly atmosphere, and non-smoking zone. Thank you also for your appreciation of our team – it's great to hear that our staff are friendly and helpful. We hope our convenient location near the city center made your travels easier. We look forward to welcoming you back again in the future for another memorable stay. 🙏✨
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
nice and clean. even though you get a room near the highway, the sound barrier still works. There is a hotel netflix account. but it would be better if the bathroom light was not an automatic system, because it often turns off when you are "morning meditation"
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Accommodation's Reply
12 May 2026
Thank you so much for your review! We're delighted to hear that the room felt warm, clean, and comfortable, despite being near the main road. We're also glad to hear that the soundproofing worked well and that amenities like the hotel's Netflix account were usable during your stay. Thank you also for your feedback regarding the automatic bathroom light; this is invaluable for our future reviews, ensuring maximum guest comfort. We hope to welcome you back again in the future for another memorable stay! 🙏✨
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INDAH S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel is in the city center, so it's easy and close to everywhere. The room was clean, smelled great, and was comfortable. It's probably not recommended for seniors and small children, as it's a mezzanine floor. There's a cafe and a rooftop. I wanted to take photos on the beautiful rooftop, but I had to wait 30 minutes to get a seat at a table that offered a view of the mountain, but the people didn't move, so I ended up not getting any photos 😅
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Accommodation's Reply
18 May 2026
Thank you so much for your review! We are delighted to hear that our friendly staff, excellent location, and comfortable rooms impressed you. We hope to welcome you back again soon! 🙏✨ Sincerely, The New Golden Cloud Homestay Team
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Tiffany C. R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The service I received during my stay here was prompt. The hotel staff was informative and very helpful with my needs during my stay in Garut. The room was comfortable, just the right size for a solo traveler, and clean. Even though it's in the city center, it wasn't too noisy during busy times.
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1 people find it helpful
Accommodation's Reply
19 Apr 2026
Thank you so much for your review! We are delighted to hear that you enjoyed your wonderful stay with us. Guest satisfaction is our top priority, and positive feedback like this motivates us to continue providing the best service. We hope to welcome you back in the future. Sincerely, The New Golden Cloud Homestay Team
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Number of reviews per page
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