Overall Ratings & Reviews DoubleTree by Hilton Coventry Building Society Arena

Great service

Excellent

The staff were so friendly and helpful, we had a brilliant room , very rare we can get an accessible room that sleeps 3, will definitely use again

Hotel was OK. Room not very soundproof could here every word the man in the next room was saying on his phone

I used the hotel to attend the Coventry City v Sunderland playoff match. I didn’t have any complaints at all. A pitch view room was unexpected. The stadium lights were on all night so the stadium crew could dismantle the tv kit and advertising monitors, but that didn’t really disturb my sleep too much. I had a spacious accessible room with a comfortable bed. I would definitely stay here again.

Very clean, comfortable bed. Excellent breakfast. The staff were very friendly and welcoming. I recommend the place.

I received some of the best costumer service In a hotel ever. The staff was EXTREMELY attentive and helpful. There were some minor issues like the room's heater not working, they brought one right away and communicated well. In the convention I was in, in the Coventry Arena I was in the VIP room/ lounge where the staff outed itself.

No room service. You have to pay £4 fee on top of purchase price for them to bring up a bottle of water. Quite strange that. Lots of parking available however, there's no info on where to park so of course we parked in the wrong area and then were asked to move it. Breakfast was average and they don't allow you to pay for it at the canteen area - instead you have to go back down to reception. Why not have a card machine in the canteen area? Overall, just seemed surprised at the low level of customer service and low level of impracticalities. Room itself was nice and clean. Just needs to bring back better service.

When entering the hotel we were greeted by a lovely man at reception who was very helpful. Unfortunately it took nearly 10 minutes to get to our room 😫 it was such a challenge to do this as i suffer with poor health so was a struggle to do this everytime we needed to go out. Evening meal was lovely and friendly staff but had to wait absolutely ages for food The breakfast buffet was cold but the staff were lovely. Unfortunately we wouldnt be staying again

This hotel really surprised us, the staff were amazing, the food was good and knowledgeable about my celiac requirements. Well worth the money!

Very convenient for motorway. If going to NEC, this is a good choice as it’s much easier (and less grim) than Central Birmingham and much less expensive than an NEC hotel. Not much around but it’s a good place to stop.

The only two things I would pick up on were no bottled water in the room, petty I know, but the tap water was not great and I'm so used to staying where there is bottled water, and the parking was not free, something that always annoys as this would have affected my choice of where to stay.

Amazing view of the pitch from our room

A convenient hotel for casino

Great stay, admired the view of the pitch from the room & the statue of Jimmy Hill outside. Fantastic breakfast.

Disabled room was perfect in the bathroom but it would have been perfect if there were some grab rails in the bedroom to aid standing and transfer from wheelchair to chair or bed.

Lovely staff, clean room, comfortable bed

No hit water hotel needs plenty of work plumbing loud

Ok stay hotel rooms a little tired and hardly any natural light

Bed and pillows very very good