The Kanjeng Suites & Villas Sanur

Explore The Kanjeng Suites & Villas Sanur
6.9
Pleasant
From 700 reviews
Provided by travelers on
Cleanliness

6.2

Room Comfort

6.3

Meal

6.7

Location

7.3

Service and Facilites

6.8

People often mention about The Kanjeng Suites & Villas Sanur
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Bedroom (63)
Ambiance (60)
Hotel Area (55)
Bathroom (53)
Staff Friendliness (36)
Surroundings (34)
Distance to City Center (32)
Taste (25)
Accessibility (24)
Room Space (24)
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Traveler Reviews The Kanjeng Suites & Villas Sanur

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20
40
Customer reviews
T***a
icon-Leisure
Leisure
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6.8
/10
Reviewed 3 week(s) ago
The room wasn't very clean. If it were maintained properly, this villa would be great.
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L***s
icon-Staycation
Staycation
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6.0
/10
Reviewed 4 week(s) ago
Horrible stay here, feeling so regreted to stay here based on the review and the badge that this app gave to this hotel. The hotel staff broke into my room and didn't closed and lock the door. nobody want to took responsibility for this issue. The receptionists just say simple as "sorry I don't know because I just start my shift" with lack of attitude and doesn't try to solve the issue. Waste my 2 nights payments because i found somebody body scent on the hotel bed after I left the room for work and some changes in the bed sheets even they said they didn't do clean up. This is tourist trap, please don't book this hotel anymore. This hotel also look really neglected
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P***a
icon-Medical
Medical
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8.4
/10
Reviewed 5 week(s) ago
The hotel seems old, with many of the buildings looking neglected, the pool lacking maintenance, and ample parking. The staff are friendly, and the breakfast is decent.
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1 people find it helpful
S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Sorry, just a suggestion. Please pay attention to the cleanliness of the rooms and pool to ensure guests' comfort. The staff is friendly, the atmosphere is pleasant, but the facilities and cleanliness need to be improved. 🙂
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2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 week(s) ago
The hotel's condition is average, even though the advertisement was very attractive. We stayed for 4 days and 3 nights, so we know what we're reviewing here. On a scale of 1-10, it's at 7 (on a scale of 1-5, it's at 3) because it doesn't match the price of around Rp600,000 per night. The hotel door is open so you have to use a key, and the floor is damp because the AC isn't working properly. On the second day, we complained, the AC was fixed, but that night it stopped working again. On the third day, we asked for a room change but couldn't because another room had already been booked (this is funny, they said the other room was already booked, we should have moved so it could be fixed and new guests could stay comfortably). The parking lot is narrow, so it takes time when we want to leave to move the vehicle. The staff is 70% trained, so it's more of a shame because they are confused by the complaint. Senior staff can only report to their superiors. Breakfast is from outside, so if they say it's ready at 7:00, it's a big lie because we arrived at 7:30 and breakfast still hadn't arrived. It could have been better.
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2 people find it helpful
a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 7 week(s) ago
no, just no. choose any other hotel, there so much better hotel than this one.
1 people find it helpful
Indah F.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
Dirty hotel, long neglected, smelly, cockroaches running around.
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2 people find it helpful
Hadi M. D.
icon-Leisure
Leisure
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8.5
/10
Reviewed 8 week(s) ago
Comfortable accommodation at affordable prices
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witarina
icon-origin-TRAVELOKA
6.3
/10
Reviewed 8 week(s) ago
unfortunately the hotel is not good maintenance so i can't have good experience stay at the hotel, even i checked out early than the schedule
3 people find it helpful
P***W
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 9 week(s) ago
The AC is not suitable, the refrigerator is not suitable, the room smells of corpses, asked to be moved and it smells the same, the facilities are all the same and not suitable.
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2 people find it helpful
I***I
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
The most haunted hotel, the condition of the photos doesn't match. The rooms are also not very nice.
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2 people find it helpful
Christian S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly and helpful, the rooms are very spacious and equipped with many facilities such as safe, minibar, electric kettle, etc., very complete considering the very affordable room rates.
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2 people find it helpful
M Ikhsan K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 12 week(s) ago
The interior of the room is very old and the sheets and pillowcases are worn out, the door lock is no longer working, for a large room the wifi is smooth.
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1 people find it helpful
P***u
icon-Staycation
Staycation
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9.4
/10
Reviewed 12 week(s) ago
I initially decided to book this hotel after reading the reviews on Traveloka. It turns out the reality is completely different. Room 202 is incredibly clean, even though I don't think it's worth it for such a spacious room, which is only around 300 rupiah. There's a small pantry in the room, and the bathroom is also very clean. Please maintain this consistency. I'll definitely stay here again next time.
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2 people find it helpful
Accommodation's Reply
03 Dec 2025
Thank you for choosing to stay at Sanur Kanja Suites and sharing your valuable experience. We appreciate your trust in our hotel. We are very glad that you were satisfied with our room, cleanliness and facilities. Your satisfaction and comfort are always our top priority. Your feedback is of utmost importance to us and our team will continue to strive to provide you with the best services and facilities. We look forward to welcoming you back to Sanur Kanja Suites again. Best regards, J. Dharma Kanja Director of E-Commerce, Indonesia
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M***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The hotel staff is very good, especially the receptionist, who is very helpful. Housing is also fast when asked for help, but the place has not been maintained for a long time.
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2 people find it helpful
Julio A.
icon-origin-TRAVELOKA
7.7
/10
Reviewed 14 week(s) ago
It's not enough, but because I need a budget hotel, it's okay.
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3 people find it helpful
S***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Strategic location, spacious rooms, complete facilities, just a bit old
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3 people find it helpful
S***s
icon-Leisure
Leisure
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9.1
/10
Reviewed 14 week(s) ago
Spacious room, complete facilities, just a bit old
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1 people find it helpful
Z***s
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
Strategic location and close to main tourist attractions in Sanur
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1 people find it helpful
Poison I.
icon-Business
Business
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8.5
/10
Reviewed 14 week(s) ago
The location is a bit inside, the building is a bit old, the staff are friendly and nice. The room is spacious and suitable for families, the room is clean, but it is a bit musty, the AC works well, the television works, the water heater works, thank you for the service and friendliness.
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6 people find it helpful
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