Overall Ratings & Reviews DoubleTree by Hilton St Annes Manor

This hotel is in a great need of a maintenance and TLC. There is a lot of areas showing wear and tear. Our room was ok, few things were broken, tv and sockets wasn't working as the fuse was blown, bathroom looking tired, breakfast was good, as it was the service. Staff very polite and helpful. Good and warm swimming pool. Surrounding areas of the hotel are not maintained at all, grass overgrown, weeds around, dead flowers in the pots, etc. This hotel can be vastly improved in all areas.... It felt like this place is lost in time...

Its an odd set up, You have no feeling of being in a beautiful old building, the carpets and general decor is dated, The room had bare wall and no art.

Very good hotel and service. From front staff to restaurant Staff, cleaning staff to gym and pool staff. Everyone very pleasant, attentive and ready to help. Only downside was room 125 has a smell of dump.

Lovely relaxing place to stay. Gorgeous bathroom and comfy bed

Immediatley before checking out, I checked my Credit Card and noticed the £50 Authorisation fee against it - all good. A short time later, I checked it again and noticed a number of pending charges against it totalling £290. This caused my some anxiety and after trying to call your reception front desk several times, I decided to drive back and speak in person. Although the staff were polite, they could not explain why these charges were being made. The said to call back in 2-3 days to see if there was still an issue. Fortunately, a wrongly charged breakfast was refunded, and the remainder of the charges disappeared. Shame I had to chase up and correct the faulty charges

Nice hotel in a great location, staff are all very friendly. Parts off the hotel could do with an upgrade (like the bathrooms) but the only real issue with the hotel is that the rooms are no soundproof so you can hear all other guests very clearly at night

lovely hotel , very comfortable and beautiful surrounding

It was a beautiful place and all the staff members were super friendly and made us comfortable

Good stay for business. Would recommend. Food in the restaurant really needs to improve. Overpriced and poor / tasteless Staff were lovely and room comfortable.

Good hotel spoilt because of uncomfortable bed

Stayed here for a celebration weekend, stated it on booking however not even a congratulations on arrival. We've stayed in other hotels for special occasions and always at the least got some response from staff. Check in was a bit of a mare. The lady next to me also had the same problem. At no point of booking I was told they would take a holding fee. Put my foot down and they agreed they didn't need it however this should have been stated on booking. The receptionist really was in his own bubble. Had to ask several times to get an answer about dinner reservations and then later on had an incident with other guests damaging fire exits and emergency signs, he was cheerful and happy about hearing they were damaging hotel property. Cleaning and waiting staff were impeccable and lovely. Hotel itself was alright, nice room but I'd expect that paying over 100 a night. There was an event on and for some reason we were not told on booking, probably would have considered a different hotel due to us actually needing sleep. Our room allocation was incredibly poorly done. We were on the same corridor as a lot of event people and also very close to reception/bar area. I had stated we had a child in our booking so it's very strange that we were placed there, unless they randomly allocate. we were kept awake until 2am with people running and shouting continuously. The staff dont care about controlling customers behaviour at all. pool staff weren't interested in health and safety at all.

Amazing weekend here - staff wonderful and extremely accommodating!

The service was good

A bit of a chaotic check in. Gave us the wrong room. State of hotel a little old and tired. Could be such an amazing property

Check in was easy with receptionist friendly and efficient room was spacious and clean No air con just heaters No bath robes thought being a spa hotel there would be in the room spa was poor Booked a table in the restaurant and went downhill . Food was not as hot as you would expect Was quiet in restaurant and wasn’t approached to see how food was . Usually a nice touch if for in my instance to mention the quality of food . Was offered a 25% discount to only find out when checking out the cost of dining was overcharged with no discount applied Strange there was no record of receipt Lady on reception again really polite and helpful sorted bill out but never got 25% discount on food which I should of queried but glad to leave

Warm cookie on arrival, brought to my room and the room was lovely and clean.

Excellent location. Very friendly and helpful staff. The room was excellent, very clean and tidy. The bed was a little firm for us, but didn’t spoil things too much. We breakfast in the morning and the food was really nice. The hotel is well located and the grounds are very nice. Would happily recommend it to anyone.

Checked in fine and straightforward and lovely evening meal. But went to bed at 10pm and my room was situated right above the bar and close to the stairs, I had to call reception at 11pm as extremely loud and rowdy group of guests so couldn’t get to sleep, eventually had enough so went downstairs at midnight as couldn’t tolerate anymore, after this the bar closed but barely slept after that. Then went for breakfast and the waitress asked for my room number and showed me to my table, I then proceeded to get my breakfast at the buffet. It was then in front of several other guests the waitress came upto me and said you haven’t paid for breakfast to be included , I insisted I had but she wasn’t listening so I had to go reception and then the receptionist even said I hadn’t paid for it either. Once I got my banking app open and showed them I had they said sorry. But this was certainly not good enough and very unprofessional.

Very nice. Close to the motorway network. Restaurant though is poor quality for dinner

Stayed a few times. Good location, nice rooms and friendly staff.