I was initially given a room on the 19th floor, but it was clearly not properly cleaned or prepared. The balcony door was open, the floor was dusty, and there was hair and dirt around the sink. The room also felt quite eerie, as if it had not been occupied for a long time. The female receptionist was very friendly and helpful in arranging a room change. Unfortunately, her male supervisor was less professional and seemed more interested in arguing than resolving the issue. I was moved to the 14th floor, but the room was still not properly cleaned. Under the bed, I found food packaging, used tissues, and a lot of dirt. Even borrowing an iron was unnecessarily difficult. Please pay more attention to housekeeping and guest service.