Dear Mr. Vo Duy Bao, came from Tay Ninh province
First of all, we sincerely thank you for choosing Orson Resort Con Dao and for taking the time to share your feedback.
We are truly sorry to hear that your experience, especially regarding the transportation arrangement and communication with our staff, did not meet your expectations. Your feedback is extremely valuable and helps us reassess and improve our service quality and staff professionalism.
We take your comments seriously, particularly regarding the manner of speaking, the way our team member introduced himself, and the confusion surrounding the name provided. Our management team will investigate the situation thoroughly with the relevant departments to ensure similar issues do not happen again. We are committed to treating every guest with respect and providing a consistently professional experience.
Once again, we appreciate your contribution and hope to have the opportunity to welcome you back with a much better experience in the future.
Sincerely,
Management Team
Orson Resort Con Dao