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Overall Ratings & Reviews Nine Hotel

Traveloka (634)

8.5

Very Good

From 634 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about Nine Hotel

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Bedroom (32)

Staff Friendliness (30)

Ambiance (29)

Distance to City Center (23)

Bathroom (23)

Room Space (17)

Accessibility (16)

Check-in/out Time (16)

Soundproof (13)

Wifi (12)

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Traveler Reviews Nine Hotel

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Customer reviews

N***a

8.5

/10

Reviewed 1 week(s) ago

The staff is friendly, but the room is too humid and the air conditioning is not cool enough 🙏

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E***s

Business

10.0

/10

Reviewed 1 week(s) ago

friendly staff and clean rooms, the only thing you need to pay attention to is the air conditioning

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Andri

Transit

8.6

/10

Reviewed 3 week(s) ago

The bathroom has stagnant water, but I've checked it again, but I haven't tried it again.

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A***a

Transit

8.2

/10

Reviewed 3 week(s) ago

The check-in process was easy and the staff were friendly.

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Yeni P.

9.7

/10

Reviewed 3 week(s) ago

First time staying and very satisfied

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Octaviani

Staycation

9.1

/10

Reviewed 4 week(s) ago

First time staying at this hotel, the room is cool, clean, small but warm

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I***a

Staycation

5.4

/10

Reviewed 5 week(s) ago

When I checked in, I was given someone else's old room. The room was only tidied up. The sheets, drinks, and soap were not changed.

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Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

The hotel is clean and comfortable. The uniquely designed walls and murals create an aesthetic appeal. The rooms are quite large compared to those in well-known hotels. The affordable rates fit within a company's budget. Hopefully, the cleanliness will be consistent.

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E***a

9.1

/10

Reviewed 7 week(s) ago

So far, I've always been satisfied with my stay here. Easy access everywhere, friendly staff, and affordable prices.

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P***a

6.6

/10

Reviewed 8 week(s) ago

The AC is not cold, the room cannot be locked.

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Y***i

Transit

8.4

/10

Reviewed 8 week(s) ago

Empty soap and tissue not refilled

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1 people find it helpful

Mariam F.

8.5

/10

Reviewed 8 week(s) ago

The staff is very friendly and helpful 👍

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1 people find it helpful

Indrawan S.

10.0

/10

Reviewed 8 week(s) ago

overall very good

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Nendi F. V.

10.0

/10

Reviewed 8 week(s) ago

Comfortable and affordable, next door there is a cafe for hanging out.

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Nada S.

5.8

/10

Reviewed 8 week(s) ago

There are cockroaches in the room, no windows

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I***a

Leisure

9.4

/10

Reviewed 9 week(s) ago

The hotel is actually nice and reasonably priced, but the only drawback is the parking, so most cars end up parked on the street. Otherwise, it's recommended.

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1 people find it helpful

Accommodation's Reply

23 Oct 2025

Nine Hotel Palembang would like to extend our warmest regards to Nine Hotel Palembang. Thank you for taking the time to write a review of Nine Hotel Palembang. We apologize for the inconvenience caused due to limited parking. We sincerely hope that you will return to use our services again, whether for business or leisure with your family. The Management of Nine Hotel Palembang

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Indrawan S.

9.7

/10

Reviewed 9 week(s) ago

Overall okay, clean, friendly staff and good facilities

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Accommodation's Reply

23 Oct 2025

Nine Hotel Palembang Best regards, Khun Indrawan for taking the time to write a review of Nine Hotel Palembang. We sincerely hope that you will stay with us again, whether for business or a family vacation. Management: Nine Hotel Palembang

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C***a

Medical

10.0

/10

Reviewed 10 week(s) ago

The location is great, close to everything. It smells great too. The lobby is beautiful and unique. The staff, from the security guards and front desk agents to housekeeping, are all excellent and helpful. This is my second stay and it's always a good experience.

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1 people find it helpful

Accommodation's Reply

23 Oct 2025

Warm greetings from Nine Hotel Palembang. Thank you for taking the time to write a review of Nine Hotel Palembang. We sincerely hope you will stay with us again, whether for business or a family vacation. Nine Hotel Palembang Management

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w***o

Business

9.1

/10

Reviewed 11 week(s) ago

Nice room, drinking water, coffee, tea, sugar, kettle, complete, clean bathroom, hot water, strong water

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Accommodation's Reply

23 Oct 2025

Nine Hotel Palembang, Best regards, w*o for taking the time to write a review of Nine Hotel Palembang. We sincerely hope that you will stay with us again, whether for business or a family vacation. Best regards, Nine Hotel Palembang Management

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d***a

Staycation

8.5

/10

Reviewed 12 week(s) ago

The bathroom was quite clean, but it seemed like the plumbing was problematic, as it had a foul odor. The sink was leaking, and small cockroaches occasionally crawled out of the drain. There were mosquitoes.

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Accommodation's Reply

23 Oct 2025

Nine Hotel Palembang Best regards, Thank you for taking the time to write a review of Nine Hotel Palembang. We apologize for any inconvenience caused during your stay at Nine Hotel Palembang. Your feedback will be valuable to us in the future so that we can continue to improve our services. Nine Hotel Palembang Management

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