Hotel looks great when you first walk in. Lobby is bright and clean. The rooms and floors above the main lobby are the opposite. Rooms are not clean, they don’t appear to be maintained. Towels look old and grey instead of white. No hot water so had to take cold showers. Housekeeping is hit and miss. Some days they don’t come to clean your room and the day they do they don’t leave you the right towels. 2 bath towels and no hand towels. Pillows were stinky of other people’s sweat, just felt gross sleeping there. Won’t return and don’t recommend unless the make some big changes.

Yes room was spotless staff extremely pleasant, friendly & helpful. Excellent breakfast service

The best surprise was being upgraded to the presidential suite! Rooms were spacious and clean but the property seemed old and needed renovations. Staff were very friendly and attentive. Food was great. The “hot” water was not hot enough, at best it was lukewarm. Having the mall next door was awesome.

Fast service

This hotel is excellent, very clean, safe and the staff are very friendly and professional, close to shopping areas, very accessible to everyone, I always stayed here everytime I come home to naga city.

This place is awesome, friendly staff, room is spacious, and right next to the mall. I just wish they smart tvs instead of cable :)

Staff are friendly and courteous. Special mention to Regine, she’s very nice and kind to talk about our needs in our stays in the hotel.

All good

The hotel was clean & pleasantly accessible to Robinsons Mall, the staff very helpful & professional. Breakfast was just okay

It was alright.

Perfect!

Easy shopping

We always come here so obviously the place is great, clean & quite, easy mall access

The place is walking distance to a shopping mall Robinson's Mall that has almost everything you'll need. They have access on the second floor to the mall. Breakfast was not included & way too expensive!!!

Disgraceful breakfast

Great Staff, good atmosphere for dining and close to shopping. I have stayed often and always accommodating and welcoming Highly recommend

Normally when i stay here the treatment is outstanding. Don't want to give a full review cause im still at the hotel and im sure the staff will treat me even worse cause they gossip too much. But its ok i Won't be coming back here again

Enjoy that hotel is connected to Robinsons. Convenient

The whole experience was superb. Staff were courteous and respectful. The only flaw was the pool. The area was dark. And the water was itchy.

Another great stay for family. Pool was good.