Life Puri Hotel Surabaya

Explore Life Puri Hotel Surabaya
8.2
Very Good
From 872 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

8.0

Meal

8.2

Location

8.5

Service and Facilites

8.2

People often mention about Life Puri Hotel Surabaya
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Ambiance (44)
Bedroom (42)
Distance to City Center (41)
Bathroom (40)
Accessibility (37)
Staff Friendliness (31)
Surroundings (27)
Room Space (26)
Hotel Area (24)
Soundproof (21)
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Traveler Reviews Life Puri Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
7.6
/10
Reviewed 1 week(s) ago
The room facilities are very lacking, the AC is not cold, the water flow is small, the hot water does not work, there is only one TV channel, and most importantly, sleeping in the room is like sleeping in a garden, and there are lots of mosquitoes as well as blood donation 😏. Not really worth the price. Thank you.
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e***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is clean, the staff is friendly.
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K***o
icon-origin-TRAVELOKA
5.6
/10
Reviewed 4 week(s) ago
1. Stairs - dusty. 2. Floor - fishy smell. 3. Hallway - dim lights, very dim, makes the atmosphere scary for children. 4. Balcony - dirty table with lots of lizard droppings, walls starting to peel. 5. Bathroom - lots of spider webs, crusty floor, rusty shower head, towels almost changed color, only 1, empty soap. 6. Bedroom - stained bed sheets, shaggy pillow sheets almost brown, TV is not digital, only 2 channels, stained glass. 7. AC - sounds not cold. 8. Room floor - dirty, fishy smell, lots of dust. 9. No doormat, not even hotel slippers are provided. 10. Breakfast - salty taste, no cutlery, no plate mat. 11. Receptionist - the woman is not friendly. 12. Plain water bowl - has started to smell. Please clean and repair it so that guests feel more at home.
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1 people find it helpful
S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Clean rooms, friendly staff, strategic location.
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1 people find it helpful
i***a
icon-origin-TRAVELOKA
7.7
/10
Reviewed 8 week(s) ago
Just checked in, the AC won't turn on, the toilet is dirty and not cleaned, the room is full of mosquitoes and dust, smells musty, when I complained about the TV not turning on, the staff answered that it was broken 🙏 disappointing.
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1 people find it helpful
H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, the location is near the station.
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Verified Traveler
icon-origin-TRAVELOKA
6.0
/10
Reviewed 8 week(s) ago
Cleanliness is not well-maintained, they say the room is being cleaned but it is not clean, the AC is not cleaned enough, the room does not smell good, many facilities are not well-maintained, the roof is leaking, no tissues are provided in the room, no soap is provided, if it is said to have been cleaned, everything that is lacking or even missing after cleaning should have been provided, but this is not the case.
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1 people find it helpful
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 8 week(s) ago
For cleanliness, it can be improved again, yes.
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2 people find it helpful
Lili T. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Near city center, near hospital
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1 people find it helpful
Wahyu P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Very enjoyable, definitely coming back again
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L***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Okay, clean room, friendly staff
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1 people find it helpful
E***K
icon-Medical
Medical
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
The receptionist could be much better. Breakfast was late, although it was agreed to deliver by 7 AM, and the food was sent by 10 AM. The receptionist wasn't helpful and seemed clueless about the situation. The washroom needs to improve in cleanliness. The TV isn't working. There is only 1 towel, although we booked for 2 people. I had booked 2 rooms, and both rooms are having the same challenges.
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M***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Friendly staff, can free upgrade room ... Recommended
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1 people find it helpful
R***a
icon-origin-TRAVELOKA
5.4
/10
Reviewed 13 week(s) ago
Totally different from the one in the photo, the room was not swept, the toilet was very dirty as if it had never been cleaned, very dirty, the towels were full of dust, when the security first arrived they just looked at us and didn't help us carry our suitcases to the 2nd floor (access to the 2nd floor is by stairs), not kid friendly, lots of mosquitoes.
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2 people find it helpful
A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
5.9
/10
Reviewed 13 week(s) ago
The AC was cold but there was a lot of dust which made me cough, so I had to turn off the AC to avoid the dust, towels were lying on the toilet floor, the TV only had 4 channels and only 1 had a picture.
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1 people find it helpful
e***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.9
/10
Reviewed 13 week(s) ago
Lots of mosquitoes, smells damp, AC remote doesn't work
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B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
This isn't my first time staying here, and besides the strategic location, it's very close to Gubeng Station. The meatball soup next door is also really good.
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1 people find it helpful
F***q
icon-origin-TRAVELOKA
5.4
/10
Reviewed 24 week(s) ago
What I received wasn't what was pictured. The walls were rotten and covered in moss. The bathroom leaked. The bedroom blankets were dirty. The hotel had a creepy atmosphere.
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3 people find it helpful
M***s
icon-origin-TRAVELOKA
5.0
/10
Reviewed 25 week(s) ago
When asked why the AC wasn't cold, the staff just kept throwing out answers. So bad
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2 people find it helpful
e***u
icon-origin-TRAVELOKA
5.0
/10
Reviewed 26 week(s) ago
dirty, full of mosquitoes. can't sleep because of mosquitoes.
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8 people find it helpful
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