Dear Ms. I***a,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room assignment and the smoking odor, as well as the miscommunication at the egg station. Your comfort is very important to us, and we regret that we did not meet your expectations this time.
We truly value your input as it helps us improve our services, especially in ensuring better room allocation and more attentive service from our culinary team. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience.
Warm regards,
ARTOTEL Suites Bianti – Yogyakarta