Swasana Hotel Medan

Explore Swasana Hotel Medan

Overall Ratings & Reviews Swasana Hotel Medan

Traveloka (429)
Other sources (3)
8.5
Very Good
From 429 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Swasana Hotel Medan
All
Distance to City Center (25)
Bathroom (20)
Ambiance (19)
Staff Friendliness (18)
Bedroom (17)
Accessibility (15)
Room Space (14)
Hotel Area (14)
Wifi (13)
Check-in/out Time (13)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Swasana Hotel Medan

Number of reviews per page
20
40
Customer reviews
jacob g.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
For a room with that budget, it's quite good, it has a smart TV, although it's a bit slow. The breakfast is also delicious.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Andrie Y. M. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I stayed at this hotel for one night and was quite satisfied overall. Check-in was quick and the staff was friendly. The room was clean, tidy, and comfortable—especially the soft mattress, which made for a good night's sleep. The room amenities were also complete, including drinking water and toiletries, and fast Wi-Fi.
Translated by Google Icon
See original
1 people find it helpful
L***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location right behind Plaza Medan Fair, so it is very suitable for business trips and is also close.
Translated by Google Icon
See original
Find this review helpful?
A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Slow response, the room took too long to be made up, even though we were only staying for 3 nights, the key was always being refilled, the room was not soundproof, too noisy,
Translated by Google Icon
See original
1 people find it helpful
T***s
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
The lobby is simply beautiful to give the impression of luxury, but the rooms are filthy, with the table next to the chair broken. The worst part is that the housekeeping staff easily gave access to our room door. Imagine being in bed and then being barged in by a stranger. The service is the worst, with no initiative to apologize. If you stay here, you should reconsider; there are plenty of other options.
Read More
Translated by Google Icon
See original
3 people find it helpful
m***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
In terms of benefits, the hotel's location is very strategic in the city center. Although the sheets look yellow, they seem clean. The hotel is quite clean for that price. 3 minutes walk to Boku Meranti. 20 minutes walk to Lapangan Benteng. 12 minutes walk from the legendary Soto Medan, RM Sinar Pagi. Next to Carrefour.
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
KRISNA B. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel staff is friendly and very helpful.
Translated by Google Icon
See original
2 people find it helpful
Muhammad R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Highly recommended for backpackers looking for a budget-friendly hotel in downtown Medan.
Translated by Google Icon
See original
2 people find it helpful
D***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
The reception staff is not friendly, the bathroom is not clean and the water doesn't come out of the toilet seat 😞 even though I used to stay here very comfortably, especially since it's very close to Carrefour
Translated by Google Icon
See original
1 people find it helpful
N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Friendly, the room is clean, tidy, fragrant.
Translated by Google Icon
See original
1 people find it helpful
W***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Strategic location right behind Carrefour, clean rooms and good hotel location.
Translated by Google Icon
See original
1 people find it helpful
R***u
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Excellent, comfortable, the staff is kind and polite, and any complaints are quickly addressed. The seventh floor is a feast for the eyes.
Translated by Google Icon
See original
1 people find it helpful
R***u
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Great, friendly staff. Good service. Fast response
Translated by Google Icon
See original
1 people find it helpful
R***u
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel is nice and comfortable, near the Medan Fair Plaza
Translated by Google Icon
See original
1 people find it helpful
A***s
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 21 week(s) ago
The bathroom smells of urine and is not very clean
Translated by Google Icon
See original
1 people find it helpful
Marina S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The hotel is quite nice... the room is small.. close to everywhere.. there is a cafe in the hotel..
Translated by Google Icon
See original
3 people find it helpful
J***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
good. the only thing lacking is the smelly towel.
Translated by Google Icon
See original
1 people find it helpful
I***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
friendly staff, good service, clean and fragrant rooms
Translated by Google Icon
See original
1 people find it helpful
m***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
The room is very good, just please pay attention to the sheets, they are black.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
05 Jun 2025
Thank you for our Guest's suggestion, We will immediately follow up to provide better, especially linen that is still...
Translated by Google Icon
See original
V***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 45 week(s) ago
The condition of the bathroom is not so clean
Translated by Google Icon
See original
4 people find it helpful
Number of reviews per page
20
40