Dear Valued Guest,
Thank you very much for taking the time to share such a detailed review of your stay with us.
We are delighted to hear that you enjoyed our convenient location near Kaeng Krachan National Park, found our staff friendly and welcoming, and enjoyed the food served at the resort. It is wonderful to know that our Thai dishes suited your taste and that you appreciated the overall design and natural atmosphere of the property.
At the same time, we sincerely apologize for the discomfort you experienced during your stay in the camping tent. We are truly sorry to learn about the itchiness, musty odor, mold on parts of the canvas, and the inconvenience regarding the water supply schedule. Your feedback is extremely valuable to us, and we understand how these issues can impact the overall guest experience.
As our glamping tents are located in a natural riverside environment surrounded by large trees, occasional challenges such as humidity, dust, and insects can occur despite our ongoing cleaning and maintenance efforts. Nevertheless, this is not the level of comfort we strive to provide, and we will review the condition of the tent you mentioned, as well as reinforce our preventive maintenance and housekeeping procedures.
We also apologize that our team was not able to assist you more effectively when you reported the itchiness and that the water supply information was not communicated clearly upon arrival. We will use your comments as a training opportunity to ensure our staff are better prepared to respond to guest concerns and provide important information proactively.
Thank you again for your honest and constructive feedback. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future, perhaps in one of our other accommodation types, for an even more comfortable and enjoyable stay.
Warm regards,
The Tree Riverside Resort Team 🌿💚