Overall Ratings & Reviews WoodSpring Suites Elgin - Chicago

Smelled like old smoke, dirty

I was impressed that the hotel had security separating the lobby to the guest rooms. What I wasn’t fond of was the other guest behaviors through the hallway , and how the room had a foul order.. The window had a stopper that only allowed you to open the window a couple inches creating it difficult to clear the air of the smell. We checked out early to find other accommodations more Suitable for our needs.

Smells like a skunk on fire. Beds are from a prison. This is not your ordinary hotel. This is a refuge for those in desperate need for a place to stay. If that’s where you are in life then proceed. If you have options, make this your last. Staff was very nice and helpful as they could be but don’t expect turndown service or towels. You will need a car. Office closes at 11~ish…sometimes. Bring candles, incense or some type of spray. Enjoy your stay.

Checking in was relatively easy, staff were nice, room was mostly clean, and overall decently dog friendly. However concrete would have been more comfortable than the bed in our room. Guests outside smoking within 2 ft of the door meant that you had to walk through a cloud to get inside, on top of just how loud everyone was there. We averaged 4 hours of sleep at night regardless of how long we laid in bed. It wasn’t restful and we won’t be returning

By far the worst, filthiest, stay I have ever had. Staff is unapologetically unaccountable when housekeeping services are repeatedly requested.

It is roach infested. After seeing the third one in my room, I packed up and left. I took pictures of all three bugs. Absolutely disgusting. I will never go back.

People complaining about me walking and my footsteps 🙄 … star hitting on the walls…

There were roaches everywhere. Could barely sleep.

The stay went great, except the big issue that there were two very bad pillows for two people, and the front desk says that they had no extra pillows - there's a pillow shortage, somehow, and they haven't had extra pillows for months. So my sleep was terrible, and ruined the stay.

Bedroom door have like 8 hols , floor it's dirty , walls nesty everything its bad .

It was dirty !!! Beds uncomfortable and front desk was horrible and closed

Ratty towels, windowshades partly missing (ground floor room) had to hang a bedsheet over the window, bedding had a bad odor, no drinking cups provided. This was basically just like a gross Motel 6, but more expensive. Never again...

Nice place to stay

We got there at 10.00 & lobby was close We have to wait for half to check inn

Staff and maintenance

I can’t believe there were no ice machines

Great clean property. Convenient location for shopping and dinning.

Clean, pleasant aroma, staff goes above and beyond

It smells really bad.

Good