We stayed at Canopy by Hilton London City for the first time to celebrate my husband’s birthday and honestly could not have asked for a better stay. From the moment we arrived, Joshua on reception made us feel so welcome. He wished my husband a happy birthday and let us know we had some treats waiting for us in the room. When we got upstairs we were blown away. The room had been decorated with balloons, a birthday card, desserts, popcorn and were given complimentary drinks vouchers to use of at the bar. Such a thoughtful touch that made the stay feel really special. The room itself was lovely and stayed perfectly cool even during the hottest weekend ever. The pillows were absolutely to die for and the dressing gown was genuinely the best I’ve ever worn! Breakfast was amazing too. Fresh pastries cooked in house, a fantastic cooked breakfast selection and plenty of fresh fruit. Everything felt really high quality. A special mention also to Robert at breakfast who was fantastic. Friendly, chatty and attentive, always making sure we had everything we needed and telling us to let him know if there was anything else he could do. The whole experience was exceptional from start to finish and we will definitely be back.

Great property. Friendly staff. Lovely decor.

It’s almost unknown today, but they have a fully functioning bathroom. The shower does not spew water all over the room. There is counter space for our toiletries. There is a place for hand towel next to the sink. AND they have a place to hang dry used bath towels so that they can be reused per their ‘green pledge’. It’s almost unbelievable these days. Who would have thought is actually making a functional bathroom?

Great stay All good Would stay again

Hotel is in a nice location and very quiet. However a few things need improvement in the room. Hotel is in UK. There is no UK plug in the bathroom even though they supply a UK plug hairdryer. So you have to use your hairdryer on one of the nightstands or desk and can’t plug anything else in the bathroom?? No washcloths ever so makes showering hard. Also nice heavy duvet on bed BUT it gets very hot. Would be nice to have a sheet or light blanket to use instead.

Wonderful stay at this hotel! This was my mom's first trip to the UK and we got such a great rest here. The staff was super friendly and the hotel was in a great location. We were able to really make the most of our short weekend in London by staying here.

Well located for tube and bus, and easy access to Tower Bridge etc. the hotel is comfortable, quiet and staffed by lovely people. The rooms are comfy, and well specified and the breakfast is excellent. Was a lovely stay.

Great everything

Good

Staff were so helpful amd kind! The property was in a great location for us to jump around while visiting all the fun spots of London!

clean room

Excellent clean and easily accessible.

The breakfast was good. Room was dated and smelled moldy. Desk was broken and slanted down so difficult to work with laptop sliding down.

Great location and modern facilities.

Extremely polite staff and the rooms were fantastic. The location was great too.

The room was very high standard spotlessly clean. The staff were amazing and the lovely treats you got in the lobby. We’re so nice when you came back from a day shopping in London the bath staff and the food was delicious.

Rooms were so nice with unique interior design and plenty of space. The stay was enhanced greatly by the staff at the hotel, all

The room was very clean. Staff was very helpful. Location close to Tower Bridge and Underground(TUBE). We really enjoyed our stay.

Cleanliness , helpful and courteous staff .

The service was very attentive. The rooms were clean and modern. I loved the tea and honey provided in the rooms. Breakfast was excellent, with a wide variety of hot and cold foods. The lounging areas were also very nice. The hotel is very close to a tube station and the Tower of London. Only wish is that they provided a robe and slippers as well as having a dedicated spot for cars/taxis to drop off and pick up guests. However, overall it was a pleasant experience.