Always and always stay at NS Hotel Cilacap every time I come back to Cilacap, haha. I really like it, all the staff are super friendly, I always get the best room, it has never disappointed me. Especially for me who brings a baby 🫶🏻. Keep up the best for all customers, okay? I really love this hotel 🫶🏻

Comfortable hotel rooms, central location.

The service staff is very satisfying, next time I go to Cilacap.

Wonderful, awesome hotel staffs and room.

The TV isn't a smart TV yet, so it's not very good.

All staff are very friendly, the rooms are clean and the AC is cold, the location is in the city center.

I've been a customer since NS first opened, and I once received a souvenir from NS Hotel. As usual, the hotel staff was very friendly, and the food was delicious. However, I was disappointed upon check-in and wanted to move rooms. Please, room 222. The TV is sometimes blurry and unclear, and the door is very heavy to open.

Very strategic location near the station and town square, recommended!!!

Everything was fine. The air conditioning was cool, and the food was pretty good. The cereal milk could probably be replaced with full-cream milk for a better taste.

The service is friendly and the location is strategic.

The hotel's location is very strategic, finding culinary delights is also not too difficult because it is right in the city center.

Friendly service and assistance at check-in.

Good place and comfortable place

There was a dead cockroach in my non-smoking room. The staff was very quick to clean it up, but it turned out there was another live cockroach. Initially, they only explained that the type of room I wanted was only available on the 1st floor, which was surrounded by drains/sewers. I finally asked to be moved to the 2nd floor, but it was a smoking room. I'd rather wait for the smoking room to smell better than sleep soundly because of the cockroaches. Moving to the 2nd floor, behind the TV, there was a hole in the wall like the one in the photo. The bathroom area looked like it hadn't been cleaned often, with a lot of scale around the glass divider between the sink and shower area.

The cleanliness is a bit lacking, especially under the mattress. Please sweep and mop it, as there are water stains, it's a bit sticky, and it's still dusty.

The soap and shampoo were empty, not checked before guests checked in. Requests for food delivery were not delivered. The service needs to be improved.

The room was cool and spacious. The room was clean. The staff was friendly and helpful. Highly recommended 👍

Good service, strategic location.

Check-out was at 12:00 PM, but from 10:50 AM, they had been warning me and knocking on my room. Not just once, but several times. Even though I had already told housekeeping I wanted to check out at 12:00 PM, she had already agreed. Then, a few moments later, at 11:30 AM, she knocked on the door and opened it. It was very rude, as my wife and I were still inside. I was very disappointed at that time.

Friendly staff, near coffee shop.