Fully paid before check-in, but the system indicated only 50% was paid. Teaspoons are sticky. No bathroom towels.

Convenient to stay and very accessible for shopping mall.

Great location with direct access to Mid Valley Southkey Mall, making shopping and dining very convenient. The breakfast was good, with plenty of variety to choose from. If you’re returning to Singapore by car, this hotel is also a convenient pickup point, as cross-border taxis can pick you up directly from the hotel.

The room is big and clean. The hotel is very convenient, near Regency Medical Centre and inside the mall.

From the Club Lounge, you can have an overview of JB City. The room was spacious and comes equipped with a washer/dryer, which is convenient.

Efficient check-in and out. Rooms were clean. Proximity to mall a huge plus.

Many times stayed at St. Giles. Nice clean hotel and good service as usual. Convenient as connected to Mid Valley Southkey Mall.

Great. Surely we will come back again.

Special thanks to security and the front door man! They are really polite and friendly! Kudos to them. Hoping management will give them an award or bonus.

Comfortable room, nice staff. Good location. 👍

Tried the dinner buffet and it was quite good.

The room is great, and also the breakfast. However, we managed to check in only at 4:30 PM, as rooms were not available. But the staff let us check out at 2:00 PM. Usually, for extra bed the charges include breakfast, but at this hotel we had to pay separately for breakfast. Overall, the stay was pleasant.

Hotel scent was not pleasant. Smells like old, moldy, and sweat-stained clothes. The bathroom was a bit old, can see the repairs not well covered i.e. cement can be seen instead of covering with white wash sealant. The breakfast buffet was not replenished fast enough i.e. 10-15 mins wait. Good points were turnaround housekeeping was prompt e.g., asked them for deodorant for the bathroom and they came to spray. Shower pressure was good, buffet teh Tarik and coffee was good, generally buffet spread was wide and taste was generally acceptable. Good view from the hotel room on the 25th floor. Will book again if prices remain or lower. Thanks.

The location is next to the shopping mall, so very convenient for activities. The room is just nice, however I have booked 2 rooms with a connecting door, but they can't fulfill such order.

The staff is very friendly. Clean room and bedsheets.

The counters could use some improvement with a simple sequencing algorithm to reduce check-in delays.

The hotel's location is very strategic, not far from the checkpoint and directly connected to Mid Valley Southkey Mall. My family was very happy because the access to the mall made it easy for us to shop and enjoy the many food options. The room was in good condition, quite soundproof, and the bed was very comfortable. We chose a king-size room and were very satisfied with its comfort. Breakfast was quite good, but I think the restaurant area needs to be expanded as the number of guests felt beyond capacity, it was very crowded and there were long queues during peak breakfast hours.

It will be perfect if the hotel can have meal options after 10:00 PM, where people can order a light meal during the late night.

Hotel staff were very friendly and the bedroom was comfortable. Breakfast, however, tasted very average and was uninspiring for a five-star establishment.

The service is still pretty good. During check-in, without any prompting, we got 'upgraded' to a room with river view. Breakfast was delicious and a smooth process. Despite the morning crowd, it was just a short wait before they seated us. After breakfast, we got to enjoy their facilities using the hotel gym + rooftop pool. We also had some evening drinks at The View bar lounge that comes with a free mocktail as we visited on their Thursday Ladies Night promo.