Ic
Intan c.
7.8
/10
Reviewed 3 day(s) ago
The cleanliness of the room and bathroom was very poor, with the sink and bathroom drain not flowing smoothly. The bathroom also smelled bad.
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Accommodation's Reply
21 May 2026
Dear Mr. Intan, Thank you for taking the time to provide us with feedback. We apologize for any inconvenience you experienced regarding the cleanliness of your room and bathroom, including the poor quality of the sink and drain, and the unpleasant odor in the bathroom. We have forwarded this feedback to our housekeeping and maintenance teams for immediate action and consideration of improvements to the quality of our facilities and services. We appreciate your feedback and hope to welcome you back for a more comfortable stay in the future. Sincerely, Sovereign Hotel Bali
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