Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for sharing your stay with us. We are delighted to hear that you enjoyed your time at our hotel, especially the friendly service from our staff. Furthermore, we greatly appreciate your feedback regarding the cleanliness of the swimming pool. We apologize for any inconvenience this may have caused. This feedback is very important to us, and we have forwarded it to the relevant team to increase the frequency of cleaning and maintenance to ensure the pool is always kept clean. We are committed to continuously improving the quality of our facilities and services for the comfort of all our guests. Your review reminds us to always strive to provide the best. We hope to welcome you back in the future for an even more memorable stay. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Ms. Yulia P, This is a brief message from Platinum Hotel Tunjungan Surabaya. Thank you very much for your positive review. We are delighted to hear that you had a quick and efficient check-in and check-out experience. We understand that convenience and speed are very important to our guests. We also greatly appreciate your comments regarding the quality of our food. We are pleased to know that our meals met your tastes and expectations throughout your stay. Your compliments on the friendliness of all our staff are also a source of pride for us, as we strive to always provide friendly and professional service to all our guests. Your review encourages us to continue maintaining and improving the quality of our services and facilities. We hope this positive experience will lead you to return with us in the future. Thank you again for your trust. We look forward to welcoming you back. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for choosing us as your guest once again, and thank you for taking the time to share your positive experience. We are delighted to hear that your second visit continues to leave a positive impression. We appreciate your comments regarding our excellent location in the heart of the city, making it convenient for you to travel to various locations. We are also pleased that you enjoyed the atmosphere in our lobby, including the unique and comforting scent that creates a pleasant feeling from the moment you arrive. Furthermore, we are proud to know that the friendliness and helpfulness of our team contributed to your memorable stay. We will share your feedback with all our staff to inspire us to continue providing the best possible service. We look forward to welcoming you back again in the future for another memorable stay. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Daisy, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your impressions and feedback regarding your stay with us. We apologize for any inconvenience you experienced regarding the size of the Executive Room, which is smaller and narrower than other room types. This feedback is invaluable to us as it helps us improve the quality of our products and ensure that guest expectations are better met. We need to inform you that each room type has different dimensions and layouts, but we understand that room comfort is very important during your stay. Therefore, we will continuously strive to provide clearer information and improve the guest experience for each of our room types. We appreciate your trust and hope to welcome you back in the future for an even better experience. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Ms. Ngora, Sincerely yours, Platinum Hotel Tunjunggan Surabaya. Thank you so much for your review and for choosing us for your next stay. We are delighted to hear that you enjoyed our facilities, especially the swimming pool, and were impressed with the overall excellent service from our team. We particularly appreciate your comments regarding the service from our Food and Beverage team. This feedback is very meaningful to us, and we will take it into consideration for immediate improvement so that our team can continue to provide even friendlier, warmer, and more cheerful service to the standards we expect. Thank you also for your special compliments to Chef Helmi, the pastry team, Rana, and Putri from the reception department. We will pass on these compliments to them as inspiration for their continued excellent service. We look forward to welcoming you back again and hope your next stay will be even more enjoyable and memorable. Sincerely, CL - Management, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, We respectfully extend an invitation from Platinum Hotel Tunjungan, Surabaya. Thank you so much for your trust and for choosing Platinum Hotel for your third stay. We are honored to have been a part of your memorable and impressive holidays. We are delighted to hear that our service, especially the check-in process, was quick and friendly. Furthermore, we were pleased to help make your child's birthday surprise a reality with the cake and glass art decorations. Being a part of such special moments is a great source of pride for us. Your compliments on the quality of our service are a great motivation for our entire team to continue striving for the best possible service. We appreciate your reminder to maintain consistency in both the quality and quantity of service we provide to all our guests. We hope to remain your first choice for your next vacation and provide you with another memorable experience. Thank you again, and we look forward to welcoming you back to Platinum Hotel. Sincerely, CL - Management Team, Platinum Hotel Tunjungan, Surabaya

Dear Didi, We extend our warmest greetings from Platinum Surabaya. Thank you so much for your wonderful review, which shows how satisfied you were with your stay. We are delighted to hear that you enjoyed your stay at Platinum Surabaya. From check-in to check-out, we always prioritize convenient service, prompt response, and friendly staff to ensure our guests have the best possible experience. We appreciate your appreciation for our excellent location in the heart of Surabaya. We hope that our various amenities, the vibrant atmosphere of the city center, and our "Car-Free Sunday" program made your stay even more memorable. We hope you will enjoy your next stay in Surabaya. Your valuable feedback is a great encouragement to our entire team as we strive to improve our services. Thank you so much for taking the time to share your thoughts. We look forward to welcoming you back and ensuring another satisfying stay. Thank you! CL - Platinum Surabaya Management

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your wonderful review. We are delighted to hear that your stay was enjoyable and that you wish to return. We especially appreciate your compliments on the cleanliness, the pleasant scent of the rooms, and the service from our team. We strive to maintain the highest standards, from the comfort of our rooms to the refreshing atmosphere, ensuring that every guest feels relaxed and at home during their stay. The friendliness of our staff is always our priority, as we believe that genuine service creates unforgettable memories. Positive reviews like yours are a great inspiration for us to further improve our services. We look forward to welcoming you back for another memorable stay. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your review. We are delighted to hear that your stay with our good friends was comfortable and memorable. Fast check-in and friendly staff are our priorities to ensure every guest feels welcome from the moment they arrive. We especially appreciate your comments about the Deluxe Premier room with Surabaya city and Suramdhoo Bridge views. Cleanliness and comfort are our top priorities, so we are pleased to know that your expectations were met. We are also glad that you enjoyed the amenities such as the jacuzzi and sauna during your stay. Regarding the food, thank you for your feedback. We greatly appreciate this honest suggestion, which serves as valuable information for future evaluations to improve the quality, taste, and variety of our cuisine, providing an even more enjoyable dining experience. Overall, we thank you for your trust and hope to welcome you back again for a better experience. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warmest greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your wonderful review. We’re truly delighted to hear that you enjoyed our location and found it convenient to explore the nearby mall and its wide variety of food options. Being situated in a strategic area is something we take great pride in, and it’s always rewarding to know it adds value to our guests’ experience. We’re also especially happy to hear your kind words about our staff. It means a lot to us that our team was able to assist you on multiple occasions and make your stay more comfortable. Your mention of the breakfast experience is truly appreciated our team always enjoys sharing insights about Indonesian cuisine, and we’re glad they could make it more meaningful and enjoyable for you. Providing warm, attentive service is at the heart of what we do, and your feedback reassures us that we are on the right track. We will certainly share your kind comments with the team as motivation to keep delivering our best. We hope to have the pleasure of welcoming you back again soon for another memorable stay. Regards, CL - Management of Platinum Hotel Tunjungan Surabaya

Dear Ichiya, the Platinum Tunjungan Surabaya Hotel extends its warmest greetings. We sincerely thank you for the review you left after your stay at our hotel. We are also very pleased to hear that you were satisfied with the convenient location of Platinum Tunjungan Surabaya Hotel. The weekend parking lot located right in front of the hotel is a major advantage that many guests appreciate. This allows you to enjoy light exercise or a stroll, or fully savor the fresh atmosphere of the city free from traffic. We are delighted that you experienced these benefits. We are well aware that the parking lot can be full, especially on weekends or during peak seasons. Therefore, we always have valet parking staff on hand to assist with quick, safe, and convenient parking, ensuring that guests can use the hotel comfortably from the moment of their arrival. We deeply appreciate your valuable feedback and understanding. Such feedback serves as a great motivation for us to maintain service quality and improve our facilities. Thank you once again for trusting and staying with our hotel. We look forward to seeing you again to provide an even more memorable experience on your next visit. Thank you. The Management Team of Platinum Tunjungan Surabaya Hotel

Dear Mr. Abad, Platinum Hotel Tunjunggan Surabaya extends its warmest regards. Thank you so much for taking the time to write such a wonderful review about your stay with us. We are delighted to hear that you were satisfied with the cleanliness of our hotel, as this is one of our top priorities in providing the comfort of all our guests. We especially appreciate your appreciation for the friendliness and responsiveness of our staff in assisting guests. Such positive reviews are a great encouragement to our entire team in providing the best service and ensuring that all guests feel well cared for throughout their stay. Furthermore, we are pleased to hear that you enjoyed the diverse and delicious food, as well as the convenient location of our hotel, which facilitated your various activities during your stay in Surabaya. Thank you again for your trust and recommendation. We hope to welcome you back to Platinum Hotel Tunjunggan Surabaya for another memorable stay in the future. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Valued Guest, Welcome to Platinum Dungeon Hotel Surabaya. We are delighted that you enjoyed your stay with us. In particular, we appreciate your valuable feedback regarding the Wi-Fi connectivity on the TV. We apologize for the inconvenience caused by the unstable connection and interference while using YouTube. We are saddened that this did not meet our service standards. We have forwarded your feedback to the relevant department and have instructed them to immediately investigate and improve the network quality, especially the Wi-Fi connectivity issue on the in-room TVs. We will do our best to provide you with a smoother and more convenient entertainment experience in the future. Your valuable feedback is crucial to our improvement of our services. We hope to provide you with an even more satisfying experience on your next stay. Thank you, The Management Team, Platinum Dungeon Hotel Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your experience staying at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you appreciated the convenient location of our hotel, which allows you easy access to various tourist attractions, shopping centers, and entertainment venues in the Tunjungan area. Indeed, one of our main advantages is to provide guests with convenient access to enjoy Surabaya without having to travel far. Your positive review motivates our entire team to strive for the best service and ensure that every guest has a comfortable, pleasant, and memorable stay. We also continuously strive to improve the quality of our facilities and services to meet your expectations on every visit. We sincerely hope to welcome you again at Platinum Hotel Tunjungan Surabaya in the near future. We hope your next visit will be as impressive as, or even better than, the last. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for your short but meaningful review. We are delighted to hear that you appreciated our excellent location in the heart of Tunjungan Street, Surabaya, making it convenient for travel, especially to the various attractions in the city center. This convenient location is one of the advantages we offer to ensure all guests feel comfortable during their stay, whether for business or leisure. We hope this positive experience will make you want to return with us in the future. We look forward to welcoming you back for even more exciting experiences. Thank you for your trust in Platinum Hotel Tunjungan Surabaya. Sincerely, The Management Team, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay and that our hotel is a wonderful place with a convenient location. This is our pride, as we are always committed to providing the best possible experience for all our guests. We appreciate your comments regarding the cleanliness of the room. Our housekeeping team works diligently to ensure that every room is clean, tidy, and comfortable. Your compliments are a great motivation for us to maintain and further improve these standards. We hope that the hotel's convenient location will make it easy for all guests to travel to various destinations, whether for business or leisure. We are pleased to know that this adds value to your stay. Thank you again for your trust. We hope to welcome you back soon for an even more memorable stay. Sincerely, CL - Management, Platinum Hotel Tunjungan Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review of your breakfast experience. We are delighted that you enjoyed our diverse breakfast menu and found each dish delicious and satisfying. At Platinum Hotel Tunjunggan Surabaya, we strive to offer a diverse menu – not only diverse but also of high quality – with flavors to satisfy every guest's taste buds, from traditional Indonesian dishes to international cuisine. Our culinary team works diligently to ensure that each dish is prepared with the finest ingredients and meets high hygiene standards. Your positive review encourages our entire team to maintain quality and continuously improve our service. We believe that breakfast is the perfect start to an important day, and we are proud to have been a part of your special day during your stay with us. We hope to welcome you back to Platinum Hotel Tunjunggan Surabaya again and provide you with an even more memorable experience on your next visit. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya

Dear Mr. Viddy, Warm greetings from Platinum Hotel Tunjungan, Surabaya. Thank you for your trust and loyalty in choosing our hotel as your vacation destination, and thank you for taking the time to share such a positive experience. We are delighted to know that your second visit has once again left a lasting impression. We greatly appreciate your compliments on the hotel's facilities, the friendliness of our staff, and the diverse breakfast menu we offer. Our team is committed to providing the best service and making every guest feel comfortable throughout their stay. We are pleased that we were able to meet your room requirements so well, as guest satisfaction is our top priority. Our excellent location near the food district of Tunjungan Street is one of the advantages we hope will enhance your convenience during your stay. Thank you for your appreciation of the value we offer. We look forward to welcoming you again and will continue to strive to provide an even better experience. Sincerely, CL - Management, Platinum Hotel Tunjungan, Surabaya

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed your stay. Your compliments on the friendliness of our staff and your praise of the cake we served mean a great deal to us. We apologize for the inconvenience you experienced regarding the air conditioning issue in your room. We understand that your comfort is our top priority, and we are sorry for this incident. However, we are grateful that our team was able to assist you promptly by providing a replacement room upon your request, ensuring your continued comfort. Your feedback is invaluable to us in continuously improving the quality of our facilities and services. We hope to provide an even better experience on your next visit. We look forward to welcoming you back to Platinum Hotel Tunjunggan Surabaya. Sincerely, The Management Team, Platinum Hotel Tunjunggan Surabaya