I***a
5.3
/10
Reviewed 4 week(s) ago
It's time to replace the mattress, it's not comfortable to sleep on, the AC isn't cold, there are cockroaches in the room, the bathroom is dirty, the TV remote also needs to be replaced and can't be used.
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Accommodation's Reply
20 Apr 2026
Thank you for your review, and we apologize for any inconvenience you experienced during your stay with WM Management. We have taken all your feedback seriously. We have replaced the mattress, improved the air conditioning for better cooling, thoroughly cleaned the room and bathroom, and inspected and replaced amenities such as the TV remote. Furthermore, we have implemented extra measures to ensure the room is pest-free. Your feedback is extremely important to us as we continuously strive to improve the quality of our rooms and services. We hope to welcome you back to WM Management for an even more comfortable and pleasant stay. Thank you for your trust.
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