Very accommodating & helpful staff that do their utmost to help

Friendly staff, but not helpful. The room was okay, but could be cleaner, apart from the inferior view and limited light access.

Excellent location & staff that are always willing to assist

The room is clean and having kitchen supplies and laundry machine in the unit is certainly a plus. Staff is also helpful and friendly. It was a good experience overall.

No breakfast

Such an amazing stay, nice area with a little bit of everything around it, good for families and excellent staff

The apartments is beautiful and looks better in person then on the pictures. This was my second is it here. What made it for me was the reception staff Chloe and Jasmine who were very friendly, but professional and Jasmine even signed me up as member and told me about all the perks and even gave me a late check out. I tried to stay another night but they were fully booked not to my surprise and it a lovely place, but Izzy helped me find another place to stay and helped me out with the directions. The staff here are great and this is why I will return again as they made my experience!!

Really nice apartment, very well stocked, big and comfortable. Great location yards from the station and quiet at night. They are inflexible on date changes, unlike almost every other place I stay in, but other than that I would stay here again

Staff were so polite & helpful

Was in a good location

Space doesn't allow to write all that I wish, but we had trouble with the air conditioning (we were never able to control the in-room unit), we had trouble with communication (hotel staff saying they would do something but didn't; restaurant being closed one night with no warning), property amenities says laundry detergent (there was none) and also free toiletries (only shampoo was provided and that was after asking for it). We were provided dish and dishwasher soap, but hand washing soap and shower gel we found necessary to purchase. Transportation was an issue due to the closest station being a National Rail line not the Tube. Overall, we enjoyed the property very much. Amenities needs to be updated. It needs to be made clear that the train station is not a tube station. To the front desk personnel: Don't make promises you will not keep. The room was larger then expected. Overall, very clean. There is a heated towel rack (not a heated floor). Washer/dryer (2-n-1) in the room and dishwasher. Very close to a lot of grocery options and restaurants. Finally, the view from our particular room was beautiful. Full length window looking into downtown London. Price we paid was well worth it. I would very much recommend this hotel especially for extended stays.

Everything was fine except very displeasing firealarms, two weekly exercices, two toaster alerts, one at six a.m during our 17 nights stay. Besides, our apartment hotel was very cosy, quiet, and the staff mostly serviceable. Mentions to Clarence, Izzi, Emmanuella and Jasmine for small details. Bravo.

More secured and good customer service

Functional

Excellent large apartment

Receptionist at night is terrible and also not helpful. Their attention is more on their computer. I also have to find out where I can throw my rubbish.

This hotel is conveniently located next to Metro station. Restaurants and cafes with delicious food around the area within walking distance. Staff welcomed us with a smile and were kind, friendly and very accommodating.

Great staff!

Absolutely nothing to complain about! Good personal and skilled staff in the reception. Very helpful also when the family came apart in London and two of them returned without "Key-card".

It was a nice place to stay for a week. We did spend a bit of time on trains, but locals were nice and shopping was close.