I booked and prepaid on Expedia because I wanted to use my points My flight changed instead of getting there late at night. It was gonna get there in the morning the following day. I used the contact Hotel link in Expedia and informed the Hotel my flight changed and what time I would be arriving They replied and said that would be no problem However, when I arrived, they said it was flagged as a no-show and there wasn’t anything they could do about it They said because it was the next day that I should have gone through Expedia to fix it however, when I was working directly with the Hotel, they didn’t mention that at all so I am out $150 and no place to stay without paying another $150

Very nice

th

This is a very convenient option for travelers staying overnight or for a few hours at the airport. We had 2 rooms booked for an overnight connection. Check in around 9 PM, and leaving around 7:00 AM the next morning. We were looking forward to a good nights sleep and a hot shower. We got neither. 1. No hot water. I mean zero. 5 minutes after we checked in, we receive a phone call from the front desk stating that there is no hot water. Why the heck did they not tell us while we were checking in? We would have simply canceled. We accepted we were not able to take a shower that night but were hoping it would be resolved by the morning. No such luck. When I complained, the lady at the front desk simply said it would be fixed by 8 AM. Well, that doesn't work when your flight boards then. Here's the kicker. They sent a maintainence staff in, he turned on the hot water in the shower and told me to wait for 5 minutes. Even though we both knew there is none coming. Then he said "this is good enough". Resulyt: Cold shower. 2. Bed bugs. OMG!! Simply unacceptable. One of the beds in the room that my wife was sharing with our daughter was apparenrly infested. She did not notice until bites started showing up later the next day. 2 weeks later the bites are still there. 3. Both our rooms were located immediately adjacent to the check-in. Very convenient but the noise made it difficult to sleep. Bottom line, this hotel is not worth the convenience. Spend 1/2 and get an off-airport hotel

Stuck for 9 hours in Adis Ababa, Ethiopia. SKY hotel is a great way to catch some zzz’s without leaving the terminal. No visa required. Lovely property with knowledgeable staff

This was a better alternative to the free hotel provided by the airline outside of the airport. The room is nice and the bathroom was clean. However, when I arrived I was told that the water was not going to be hot. It was warm which was ok. The food at the restaurant was ok as well. It's just a more convenient option.

Major noise from announcements.

Breakfast was the one weak point of the hotel. On hotels.com, it states that it opens at 5:30am. It actually opens at 6am. I went at 6:05, and while it was open, at 6:20 the staff were still bringing out (Not replenishing, bringing out!) food.

It’s a very handy hotel built for easy transit, the rooms are clean, the beds are comfortable and there’s wifi. TV’s don’t tend to work, but that’s not a problem for me. Check in staff are always polite and helpful. The rooms need maintenance, every room I have stayed in, around 8 times in the last month have either water leaks from the sink, broken hoses for toilets, all have had the sink plug disconnected. Showers are tepid at best. Breakfast food is good, but staff are super lazy, tables aren’t reset, I asked for cutlery and a table to wiped down.. didn’t happen, I got cutlery from another table with a solo diner, coffee cups are non existent until you ask and so on. If it’s not included in your room rate, go to one of the cafes near A-gates, don’t pay to eat here.

Very convenient for short layovers.connected with departure lounge so doesn’t require customs clearance and visa

I stay there often because of location but The ac in many rooms doesnt work properly or suboptimal at best. Its always hot. You have to be very carefull which room you get because the airline announcement in the terminals are extremely loud and unpleasant and they can keep you awake. The shower is never really warm.

It’s handy but that’s it. The last 2 times I stayed, the room is too warm, the A/C won’t cool and the maintenance guy said it’s preset to 26c. Way too uncomfortable to sleep properly. Showers never get beyond tepid even after running the water for 10mins.

You can’t fault the location although it’s becoming expensive for what it offers. Yes it’s clean and comfortable, but the showers only get luke warm, not hot enough to enjoy, simple thing like no spoon or stirrer for the coffee and from a country that has world class coffee.... Nescafe sachets (really)

Clean and quiet room

Yes

I didn't get a room, and a few things on the buffet were empty. For a willchaer the bathroom is a bit far and inconvenient.

Poor air conditioning with rooms extremely hot.

The AC is both the rooms we booked did not work and stayed at 27 degrees the entire 10 hours we reserved it. We notified the housing staff and the front desk, they tried to fix the unit by clicking on the control, offered no concessions and said it would take at least another hour most likely more if I wanted to switch rooms. I would highly not recommend this hotel, it honestly just seems like a money grab. They saw them tell people there weren’t any rooms availiable in person if they only wanted rooms for a lesser amount of hours but if you booked online for the full 24 hours there magically would be. Would only book this as a last resort if you wanted a stuffy sauna experience. Aside from that, the shower worked, private bathroom was good and room was fine except the AC not working and not offered a solution to that and the thin sound proofing where you could hear the airport announcements.

+++++

The NOISE.. the tanoi announcing departures etc was soo loud and went on til about 1am, made it feel like we were just lying in the departure lounge. The room itself snd the staff were excellent,as was the convenience, but the noise levels are unacceptable for the expence of the hotel