Overall Ratings & Reviews Phoenix Hotel

Bed bug…

Great Management

Just nice people

Clean

Very professional and enjoyable

One of the most decrepit hotels I’ve ever been in in my life. Go pay a little bit more at the Holiday Inn in downtown Brooklyn.

We couldn’t sleep because it was too many roaches the Doorlock it wasn’t working and the bathroom it was dirty

I ended up staying here for a good while, paid my way n all that… but the staff doesn’t seem to understand the concept of treating loyal customers well. On the last day when I was struggling to get all my stuff out, they had zero sympathy, just cold treatment as if I was not a fully paid customer that had been there on n off for much of a month. The place is fine honestly (if u good w ghetto hotels) but there are better options in the area run by nicer ppl.

Management a little stiff with being nice to customers that wanna stay thru a weekend… good paying… but would rather not uproot to not pay insane weekend price

It wasn’t good compared to the price

THIS HOTEL IS HORRIBLE I DID NOT EVEN STAY HERE. THE BED HAS CIGARETTE BURNT MARKS, THE WHITE SHEETS ARE LIKE YELLOW DISGUSTING. WE LEFT WITHIN 5 MINUTE OF CHECKIN

Bad, terrible, when we got there they said, our room it’s not ready yes, we booked the date exactly!

Thank god I travel with my own sheets or it would have been impossibly uncomfortable. I’m sorry but don’t stay here unless absolutely necessary. IMO places like this should not even be listed on Expedia.

Very nice staff

Love the variety of foods in the area. 3rd floor hallway was very loud all hours, didnt sleep much. One night even had two adult men in fist fight in hallway making noise at 1:40AM.

5th floor room and the elevator was out. No notice of this when booking. Also a breakfast was promised but nowhere to be found

The bathroom was dirty there was mold growing around the shower. The elevator was not working. We were not allowed to use it although we are handicap and had no way reservations so we’re forced to stay in this dump. The towels were dingy. The linen had holes and stains. The floors were chopped up and also dirty.

There is an elevator here, but they have put tape on the door and said it is under repair, so customers are using the emergency exit. However, I saw that the employees are using the elevator. We followed them, avoided the tape, and used the elevator, and everything worked fine. This place prioritizes their own convenience over the customers', which is really unfair.

Na

There is no elevators ! We had to walk 6 flights of stairs !!!