There was always a lot of staff around. We used the restaurant a lot and it took some time for the food to be prepared but the food was good. The pool is right beside the restaurant/eating area so when people were in it, it was pretty noisy. It’s an ok place to stay.

Very spacious and clean. The value is surprisingly a great deal. The location is also a short walk to the center of Cuernavaca and its booming events, and restaurants. Would definitely stay their again.

Although advertised with a pool, you could look at it, sit next to it, anything but... SWIM IN IT! The staff couldn't have cared less, and literally had a worker doing repairs to the pool we couldn't use, right in front of us, and gave us a ton of attitude when we asked if he could do it later. THAT'S a vacation? Also, the TV was non functioning. and the service was non existent unless you went to find an employee on your own. Just dreadful.

The staff was very helpful and courteous. The room was clean. The place was nice.

No words can describe I want my money back

Si me gusto

Friendly staff. Points off for having no refrigerator, no ice, no telephone in the room.

Easy to walk to the Centro (uphill); convenient to have a basic bar/restaurant on site; no issues with internet; friendly staff; extremely affordable; quiet; easy parking (only $20 pesos!) Definitely would return.

It needs a lot a work . The walls are paper thin . I heard the neighbors phone alarm for 30 min .

It was great

My room had a nice view of the hillside.

The bathroom was dirty The sheets were dirty

Great customer service

Front desk staff was courteous, the place had that overpowering cheap air-freshener smell. Room was spacious but lacked power outlets and table to lay our suitcase. Very limited toiletries: hairdryer, 1 roll of toilet paper, only 2 bath towels (no hand towels), 1 bath rug, shampoo, conditioner and body lotion dispensers. We had to ask for a second roll of toilet paper during our stay. Hot water took a long time to come out and lasted very little. Sliding door did not lock, but we where ok since we where on the 3rd floor. We liked the balcony.

Nice and quite place close to city center

Great staff, hotel

Clean room. Nice personnel. But no wifi connection.

The room was big and comfortable, and when we arrived it had a strong smell of air freshener. The only problem we had was that we didn't have hot water, apparently there was a problem with something.

Check in wa see ok, front desk ladies, they need to be more friendly, men supplies like shaving items were not available to shop, everything else was okay

Clean and personal very nice