Overall Ratings & Reviews Long Bay Beach Resort

Beautiful setting

Beautiful location on the beach. Ground floor suits are very large and well appointed with a large patio (including a sofa, 2 chairs and table) & direct access to the beach with a palapa. Other rooms (villas) are on the hillside and would be hard to navigate because of the long steep climb up the hill to reach them. The beach is long & quiet with beautiful white sand, however, not very swimmable due to large coral and rock formations. The water is generally calm except for a couple of days when the waves were a bit stronger. There is no lobby on the property, just a hut with some staff in it. There doesn't seem to be any concierge to help with reservations and told us to use our cell phone to call the restaurants and even the spa on property. Most staff were very courteous and friendly. The main restaurant and sushi restaurant had good food but were a bit limited on food choices. We were unable to ear at the pool restaurant since no-one ever seemed to want to wait on you (bartender) and the tables were never set up for lunch. The menu looked interesting but it didn't seem to cater to the hotel guests (a shame). We wound up eating most lunches off-property. Most bartenders at the bar were friendly and efficient. The bar was reasonable stocked but ran out of our liquor mid-way through the week. The location is about an hour away from the airport over curvy and speed-bump filled roads. A car is necessary if you want to explore or eat at the off-property restaurants.

Great hospitable staff for the most part. Some waitresses could have a better attitude but overall, we are very pleased with the service and atmosphere.

Long Bay Beach Resort is a beautiful property. The staff was extremely helpful and friendly. When booking, we didn't realize that the property was on such a rocky beach, but there is a beautiful beach a short dive away, which the hotel will bring you to and pick you up from. Looking forward to going back.

Room had a very strong and unpleasant smell, that was partly masked by a smell of fresh paint

Our five-day stay in February at this hotel revealed a property of stunning beauty, boasting spacious and well-maintained rooms, a picturesque beach, and excellent dining. The rooms were a true highlight, offering both comfort and cleanliness, complemented by lovely views. The hotel restaurant served delicious, albeit pricey, meals, and the pool bar offered enjoyable drinks. However, the experience was significantly marred by inconsistent service and apparent staffing challenges. Check-in was chaotic, with long waits and frustrated guests, and we received no initial hotel information, leading to confusion about included amenities like breakfast. Throughout our stay, service was consistently slow, and the restaurant staff lacked warmth, failing to provide a welcoming atmosphere. Pros: * Beautiful and clean rooms * Excellent views * Private beach access * Delicious restaurant food * Great pool bar drinks Cons: * Significant staffing issues leading to slow service across the hotel * Unfriendly and unenthusiastic restaurant staff * Disorganized and inefficient check-in process * Lack of clear communication regarding hotel amenities and inclusions. While the physical aspects of the hotel were impressive, the service fell short of expectations. Despite the comfortable stay, the service issues would likely deter us from staying here again.

The only thing negative it is took the front desk 1 hour to get us a taxi to go to the next location.

Perfect spot to kick back and relax. Property was updated, specifically the gorgeous rooms. Food was very good and the staff was incredibly helpful

I can’t say enough about how wonderful this resort is. First of all, the staff are so full of positive vibes and really made us feel genuinely welcome. Then the rooms, amenities, and location were all top notch! Absolutely would recommend!

Beautiful property with nice amenities. Got great massage at spa and enjoyed the beach!

We reserved a walk out beach front room. The grounds, bar and restaurant are all excellent. For swimming it’s a bit rocky, but the resort has a shuttle that will take you to smugglers cove beach where they provide you with chairs and an umbrella that’s about 5 minutes away. A few areas that need improvement. First we had hot water issues around the time getting ready for dinner and before going to breakfast. Second, our patio furniture was missing cushions, as well as some of the wooden beach chairs. Third, robes should be switch out daily like towels. Not trying to be petty, but at $1000 per night, the resort should be close to perfect.

Amazing stay at Long Bay Beach. Service could be a little slow at times, but you’re on island time. Also, find out what time food options, bar closes, as it is earlier than expected for a vacation spot. Also, if you get car sick, request the airport transfer on the less curvy/hilly road. Although it may only be 5-7 miles, transit time is close to 30-45 minutes. Despite all the “issues” it was spectacular and would definitely go again.

Absolutely terrific! A smaller resort which made it more warm and friendly. Terrific staff who were so helpful and kind. The food was first rate and our room was absolutely beautiful. We had a hard time finding any faults. Would go back in a heartbeat!

Best beachside resort on Tortola.

Lovely resort with very fashionable rooms. We had 2 rooms. One was on ground floor facing ocean. The views were beautiful and the room was very comfortable. Unfortunately when we arrived the refrigerator had leaked and there was water all over the floor and the room key they gave us opened to an occupied room! Also the outdoor furniture cushions were missing or ill fitting. So you couldn’t really use the wood lounger with no cushion. Other units had their cushions. The other room was a hillside one that was pretty and had a gorgeous view. The staff are very friendly and helpful. Just think they need to really check the rooms before guests show to make sure they are tidy and clean inside AND out. We found a broken wine glass just outside our deck on our path that could have caused a lot of foot damage had we not been flagged by the Neighbor next door. So attention to detail is a little weak at the resort, but overall it’s gorgeous there, comfortable beds, excellent food, but no cable too. No one explained that either. They need an in room list to explain the amenities too. Since the staff are very young and clearly not too well trained.

Really beautiful property and setting, excellent restaurant and bar areas. We were not looking for a pool option but the pool area was also great. Highly recommend Long Bay!

A few considerations, first, this is an absolutely beautiful property, the food is ok, but expensive, the beach is beautiful but there are rocks in the water preventing swimming and the front desk staff is absolutely worthless. Lastly, the spa is wonderful, but literally fire everyone associated with the front desk.

Long Bay Beach (LBB) is located in an idyllic setting. The property is heavily floated with native Caribbean landscape. The staff at LBB are welcoming and knowledgeable

Long Bay was a perfect quiet retreat. The beachfront suite was beautifully appointed and the perfect spot for lounging on the patio or the beach just steps from our room. The staff was amazing. Very friendly and always accommodating.

The hotel has a problem with Expedia (or the other way around) that needs some attention quick! When you make a reservation, you will see (and pay!) one amount for your whole stay …. but when you get to the hotel, you’ll find that you have an outstanding balance (of about $500 usd)!! Expedia says that is an issue that you have to take up with the hotel, and the hotel says that’s Expedia problem. In a nutshell: it’s the costumer problem. In my opinion it’s an Expedia problem and they NO interest in solving it.