My experience at this resort was very disappointing. The property is practically empty; there were only 1 or 2 staff members and, from what we could see, no other guests. From the beginning, we were given incorrect information. We were told that breakfast started at 8:30 a.m., but when we arrived at the restaurant, we were informed that it did not start until 10:00 a.m. After waiting for an hour, the employee named Angel finally informed us that there was actually no chef available and that breakfast would not be served. We were made to waste our time without receiving clear information from the start, which demonstrates a lack of organization and professionalism. Additionally, the jacuzzi is very poor. The water is not hot at all; it is barely lukewarm, which is completely disappointing for a resort that advertises this amenity. The main restaurant was closed, and we were not informed of this until after we received our reservation confirmation email. This type of information should be clearly communicated before a guest finalizes their booking, as it is an essential service within a resort. During our stay, there was also no room service or housekeeping provided. At other resorts, housekeeping typically stops by at least to make the beds or tidy the room, but in this case, no service was provided at all. The experience fell far below what was promised and did not meet the minimum standards expected of a resort. I would not return and would not recommend this property.

Great place and love the dogs!

The staff were very friendly. Our bungaló had very nice amenities. Every room had a nice view of Guadalupe Valley. The resort is still curently undergoing construction and the restaurant was not open. It will be an even better resort once the construction is completed.

Excellent staff

Excellent staff

The resort was in middle of no where need to drive about 15 minutes off road to get the resort normal car its hard

Very Beautiful Place

Place was wonderful, it’s on the pricey side, very rustic roads, literally driving up hills, best if taking a truck or SUV car .. Overall great service

Rented the large 3-bed cabin (#1). Looks very nice until you start to notice the details. Dirty pool upon arrival, no hot water and mice inside. Asked for mouse traps, (Ruben) never came. The whole upstairs squeaks so much and so loud. Bathroom in large bedroom is soo uncomfortably situated. Watch your head as you get up from the toilet. Banged my head twice. Would definitely NOT stay there again.

I really loved the property, our room was clean the pool was really nice and relaxing.

Great hotel in Valle Amazing pool and bar I just loved it

Love it

Excellent

Overall nice

Greta please to spend some time, restoring was closed but everything else was excellent

Stayed at Maple 5/31/25-6/1/25. It is off road in a tranquil location. Check in was strictly at 3 and we had to wait for the front desk concierge till then. It was unfortunate the restaurant burnt down in January so we were limited to the swim up bar. We didn't do the ferris wheel since it was also closed. The place was kept very clean and the staff at the swim up bar were very attentive and very hard working. They deserve raises. Overall it was remote and relaxing.

Got there at 3pm cabin wasn't ready, told us to go the pool bar and get a compliment drink bar tender didn't know anything about it had to call reception an hr later to see if cabin was ready. Got to cabin fridge smelled like rotten meat. Water coming out of faucets was dirty. No hot water in main bathroom. Jacuzzi only worked the first night. The property is still been worked on everything they advertise isn't operating Expedia should remove them from there platform

Nice place highly recommended

Me en canto I love it 💖

This place is absolutely false advertising. First its in the middle of no where. Fortuna restaurant is burned down. Ferris wheel is not operating, zipping is not available. Short staff, only option to purchase food is at the pool. Not many options, the cooker was short with food inventory emphasized with whatever they had. Food is over priced. No hot water at my stay. NO internet. However the two workers there goes above and beyond to accommodate the guest. Kudos to them. The pool is extremely cold and needs to be filtered. Dead bees are just wondering in the pool.