Overall Ratings & Reviews Mex Hoteles

En la picina no tenia toalla habia un tornillo Suelto en la Madera . La musica estaba demaciano de bulgar . Y las toalla son vieja

Quick one night stay not too far (about 25 minutes) to the airport with traffic. Perfect for a night where you don't need to be at the beaches, but need a room.

We liked the place 😀

Nice place to stay quiet safe and compfort staff very friendly close to alot of restaurant puerto cancun and zona hotelera enjoy my staying will come back thanks

Great

The service was great, the only problem with this hotel is that it seems like they are on low budget, many stuff must to be fixed, we had very bad water pressure,and the ac wasn’t working properly, so it was hot in the room

Good

Hot water didn't work at first. Half the lights worked. The room was missing appliances like a hair dryer, etc. loud slamming and scraping sounds at night. Two days of cold showers before they fixed the issue. Otherwise, the bed was relatively comfortable and the AC got cold at night.

Hotel management gave me a room that someone else already checked into and I got walked in on. The toilet in the new room room wasn’t working, though maintenance did come to take a look at it asap. The room floor was a bit dirty. The hot water never got hot.

Esta en una muy buena zona, y el lugar muy limpio y agradable. Lo único fue que el aire acondicionado no pudimos apagarlo y hacia ruido como ronroneo algo fuerte. La calidez del personal EXCELENTE.

Good carry over spot

We were only there one night, but the location was absolutely perfect to get to and from the ADO bus station! We were able to grab a quick and tasty brunch nearby in the morning as well at Bao Vegan :)

Good location close to the ADO station, but the hotel is not in great condition. Additional "tax" was charged during check-in although my booking clearly stated that all taxes and fees are include din the price.

The staff are not so acomodating.

Excelente servicio y la habitación muy limpia

The Hotel is in Downtown but doesn’t feel like downtown. Other then a few small stores arround the hotel, there’s nothing to do in the area. Good part is ADO bus terminal is close to Mex which makes it easy to travel from airport to the hotel. Worst part is the hotel rooms. I would give 1 star to the room. They were very depressing with no views at all. Not something I would recommend for vacation.

The property was great I’ve gone twice. Once in 2021 and recently in May of 2024. I go because I can walk across the street and there’s an extreme amount of nice bars and restaurants. The food is good at the hotel. They did give me a small room the second time but I think it’s because I bought it on Expedia. I think it’s best if you order your reservation on the original website. But the customer service is good.

When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.

It is pretty average hotel. The price is ok.

The Hotel was perfect for what we needed and for a short stay. Closed to Ado station and downtown but far from the beach. Very hard to find when we arrived with our rental car, should have better indication from the street. The pool is very small and next to a bar on the rooftop. The rooftop is not to inviting for guest who does not want to buy drinks or foods at the Bar.