Basic room Uncomfortable hard bed and felt you were in a sauna as air conditioning not working properly. Happy it was for one night

I am writing to formally raise a serious concern regarding my recent booking experience. The property was advertised to include two beds, but upon arrival, only one bed was provided. Additionally, we were taken to a different location within the building than originally indicated and were told we had no choice but to accept the accommodation offered. This situation felt coercive and unacceptable—akin to being held without options. It was a clear misrepresentation of the booking, and I believe it constitutes fraudulent behavior. I am requesting a full refund, and I strongly urge Expedia to review and reconsider listing this property to prevent similar experiences for future customers. This experience was, in essence, a scam, and I hope appropriate action will be taken.

Older man tried to give me a smaller room different from what I booked. Changed it when I threatened to report them

This is a basic hotel, a bit quirky as to get to the 2nd floor, you go outside of reception, round the corner and access is inside the apartment building. It was fine, all locked securely, good decor, just a bit weird!

They guide us to a different area (50 meters away) of the main Casablanca hotel. We were send to Hotel Siri / Stella residence which the elevator (circa 1920) did not function the 2nd day of stay. No internet available. I would consider a 1 star hotel. Economical price (apr 2025 CAD 359./night) but not recommended.

Hotel was not what we expected at all. Taken from the foyer out into the street, around a corner and then through a building site to another building. Room was in an apartment block. Smelt of stale smoke and was unclean. Nothing like what was in the photographs. No way this was a 3* establishment. The one plus side, it did have a working aircon unit. This is one to avoid.

The worst hotel we stayed at. This place was miserable. First off, they moved us to a nearby hotel without advising us. The manager said their AC was "broken". Which we later saw in the reviews is a lie and uses often. He said since we are staying for one night, its okay. We tried to negotiate but he did not want to budge. The hotel was scary and sketchy. Not clean either and no wifi as advertised. AVOID.

Purtroppo non è stata una bella esperienza. Ho acquistato il pacchetto per un Hotel 3 stelle e ci hanno rifilato una stanza in una vicina via in un palazzo anonimo al primo piano " Genny Napoli Cental" Questo non è corretto. EXPEDIA sicuramente non sa nulla del giochino che fa Hotel Casablanca. La camera era comunque pulita. Ma non è corretto., non è corretto. Attenzione quindi..

Værelset lå i en nærliggende boligblok - gennem en baggård og på 2. sal. Værelset var ikke stor, men forholdsvis nyrenoveret - så ok. Vi skulle jo kun sove der. Morgenmaden var kedelig.

Chambre

Odore sgradevole all’ingresso e nelle scale, non c’è ascensore

Bagno piccolissimo .rumori ed urli nel corridoio di primissima mattina . impossibile riposare . Cmq hotel pulito e personale cortese

Personligt och service inriktat bemötande

L'hotel è ubicato vicino ai mezzi pubblici, è molto pulito e di recente ammodernamento, ma è scarso nell'arredamento. Validissimo per un soggiorno breve, con un alto rapporto qualità prezzo. Intorno alla struttura ci sono molti ristoranti e negozi, ma la zona purtroppo non è bellissima.

Saknade sänglampor

L'hôtel est bien mais le gérant doit mieux contrôler ses pulsions, me proposer de m'assoier sur mon lit pour me montrer une video explicite ou un plan a 3, non merci.

Qualità prezzo nulla da dire vicinissimo al centro storico e a tutte i mezzi di trasporto

Ho soggiornato 2 notti. La struttura non è nuovissima, tuttavia all'interno ben ristrutturato. Personale disponibile. Posizione ottima per fare visite a Napoli. Lo consiglio

Ich würde gern positives sagen, kann ich aber leider nicht. Eines der schlimmsten Hotel in dem ich je war. Hellhlrig, schmutzig und völlig abgewohnt

Primeiramente não conseguiram achar nossa reserva. Meu marido precisava ir ao banheiro, porem informaram que deveríamos aguardar o check in, pois só tinha banheiro no quarto. No dia seguinte, precisavamos ficar mais 1 ou 2 noites, mas nao tinham a maquininha de cartão. Fomos a Pompeia e quando retornamos, o valor era outro, bem acima do acordado. Decidimos pagar apenas uma noite. Apos o pagamento, outra pessoa foi ao quarto cobrar a estadia e tivemos que provar que já tinhamos efetuado o pagamento. De qualquer forma, o hotel tem uma boa localização e nosso agradecimento especial ao funcionario Bilal por toda a assistencia e profissionalismo.