Access via Starbucks was unusual but not an issue. Good location.

I booked 4 nights through Expedia. They were supposed to send a confirmation with codes to access the premises. I never received the email. I tried to cancel 1 day before check in. I called the hotel. No answer. I stopped by in person to cancel personally. No person at the front desk. The front desk and entrance is located in a Starbucks. I emailed Expedia to cancel. Nothing. I called Expedia and the rep. tried to call the hotel. She couldn't get thru either. I booked for 4 nights. They charged me for the entire stay because I attempted to cancelled within the 2 day cancellation window. They wouldn't even prorate. I wouldn't recommend this hotel based on the poor experience, inability to reach a person and unwillingness of the hotel to accommodate.

It is a very nice hotel in a very convenient location. Overall is excellent except an false alam woke everyone up at 4am one morning.

Great central location even if it’s slight off to get to the hotel through a Starbucks! 5 min walk from Barrakka loft which took us to Gozo ferry so ideal.

The staff are very courteous, polite and very willing to provide any type of help and information. Bag storage available and free too. The room will be turned over every day, unless you indicate otherwise. Not a great deal of draw space and the kettle tended to dribble but that's it. Fully recommend the location within Valletta, so handy for everything!

Excellent central location to main city and bus transport. Considering its on a busy street we could not hear any noise from our room on 7th floor. Room was well air conditioned - adequately clean serviced each day - suitable fridge - large safe- clean towels daily if you wanted - noone on check in desk however staff available to help if needed. A pleasant stay in a busy city.

We had a great time, highly recommended!

The room was excellent very clean and quiet the staff were attentive, the breakfast was easy to order and a good assortment, really enjoyed the stay

It was difficult to find initially and we were followed into the lift by pickpockets which would be avoided if there was a reception. However, the staff did help in reporting this. The location was so central with excellent access to the centre of Valletta. The room was comfortable and well apportitioned with fridge, microwave and kitchen all clean and fully operational, even had an ice tray. Sofas and bed were super comfy and the AC was great. Highlight was sitting in the balcony watching the hustle of the city go by late at night.

Great place right in the centre of Valletta, Staff super helpful and friendly, rooms are great and beds comfortable

Nice hotel. Clean. Desk isn’t manned most of the time so be prepared to phone or WhatsApp for someone. Quite difficult to find, you need to go into Starbucks to find it. Good size and space. All key codes rather than key cards which was nice, no risk of losing the card. My room had a small window with no view, so didn’t provide a lot of natural light. Overall would stay again, nice hotel and good location

The location is amazing - one of the main reasons we booked this hotel. We rarely interacted with any of the staff, as there is no front desk/lobby as the ground floor is Starbucks. If you need anything, (luggage storage, questions answered, etc), you need to ask a Starbucks' employee for help.

Excellent location through unusual Starbucks entrance, which also doubled as a bar. Could not have been a better stay.

Great location, right in the heart of Valletta. Excellent service; the staff who dealt with us went above and beyond. We had the breakfast from Starbucks, which was both fresh and good value for money. Really have nothing but good things to say about this hotel - a lucky find.

staff were brilliant apartment very surprising took a bit off finding didn't realise it was in starbucks but once found everything was great

Fantastic location

great location but no reception staff so everything done by email/phone - worked out ok

This was a perfectly situated hotel for those wanting to be in the heart of all things in Vetta Malta. The property is located inside of a Starbucks, which at first was a little bit confusing, but was really an added bonus because of their friendly staff availability of coffee and food and drinks, and a hotel Guest discount of 10%. Highly recommended would stay here again.

Great central location!

Wi-Fi was weak to non existent. Fire alarm went off one morning but no one is a smoker and no appliances were on. Roof top area was not available as advertised.