We had two very unusual experiences at The Dean Galway during our three-night stay.
On arrival, we were checked in and given key cards for Room 141 (the room number was also written on the card holder). When we entered the room, it was clearly occupied, with luggage and clothing visible in the room. We immediately left and reported the issue at reception. Rather than apologizing, the staff member suggested that we had gone to the wrong room before issuing us keys to a different room.
We were prepared to put that behind us, as we otherwise enjoyed the hotel.
However, on our final evening we dined at Sophie's. We arrived for our 6:45 p.m. reservation, ordered drinks and food, and received our drinks and starter without issue. After that, we waited an unusually long time for our mains. We asked twice about the delay and were told the kitchen was backed up, although several tables seated after us were served, finished their meals, and left before our food arrived.
Our mains finally arrived at 8:20 p.m. Ten minutes later, our server informed us that the table was booked for 8:45 and that we had 15 minutes to finish our meals. She apologized but said there was nothing she could do and suggested we move downstairs to another restaurant if we wanted dessert or coffee.
Mistakes happen, but being given access to an occupied guest room and then being rushed out shortly after finally receiving a delayed dinner made for a disappointing experience.