Excelente experiencia. Habitaciones cómodas y limpias, personal muy atento y un ambiente acogedor. Sin duda volvería en mi próxima vi

The place is filthy beyond words, from towels to the floor, to the bathroom rug. I don’t think they clean the place. There’s mold in the rooms, not just on mine, but on many other guest rooms, and the paint is peeling off. The place is not maintained at all, it is falling apart. It is a shame that Hotels.com would list this property among a place where a normal person can stay. It should just be rented to cattle as I don’t think it is suitable for human habitation. While the breakfast buffet is OK, they do not check the room number, so in theory anybody can go there and eat the food of the guests. The services they offer, from Travel service to repair of the rooms is extremely disorganized. Their book of complaints is full. I am including some pictures. The talk over breakfast is about the complaints other their guests have about their rooms, or their stays in general. Many choose to leave. For example, it took them two days to give me the role where you put the toilet paper, despite asking them several times, including the general manager. The toilet seat had to be held together with tape because it did not work. It took me another couple of days to get the tape so that the lid will not follow me every time I used it.

The people were nice, there was just dead bugs in my room like they fumigated the room and didnt clean after.

The accommodations are modest, at best. The service is generally not welcoming or friendly. The breakfast was disappointing. Everything was minimalist. The clean towels appeared dirty and had nasty stains. I would say that it lacks love, care and attention from leadership or ownership. The best I can say is that the bed was comfortable. It was expensive for such a poor quality and level of service. I would not recommend it.

Location is great, price was excellent value for money, staff are friendly and helpful. Bathroom needed some renovation, though

Perfecto para descansar

Great hotel, friendly staff.

The location is beautiful and close to everything. The hotel is older and needs some upgrades, but clean and the staff is wonderful. Everyone is very nice and helpful. The breakfast is good and you can get cold and hot water all day long for tea or coffee. Also they can help you with booking tours around the island. All in all it’s been a great experience.

Hotel muy abandonado por el personal de mantenimiento y limpieza. Bañera roñosa y desconchada. Paredes de habitacion muy sucias y deterioradas como el mobiliario. Cucarachas apor todas partes de la habitación. Gallinas sueltas ensuciando la terraza y sin limpieza de estas. Suelos de habitaciones sucias. Nos quejamos por el estado de la habitación y nos cambiaron al día siguiente a otra que estaba mejor pero aún así a pesar de tener AC estaba muy sucia.El servicio de habitaciones se limitan a hacer camas y poco más. Claudio no da a basto. La comunicación previa a la llegada no existió por lo que no sabíamos que había recogida en el aeropuerto, de casualidad los vimos. Desayuno basico , pero correcto.

The staff were all wonderful— friendly and so eager to help with everything. The location was fabulous. Logistics were the only issue: no hot water, very warm room, the screen door didn’t lock and big gaps allowed mosquitoes in. Definitely works for an affordable place to sleep.

Nice and clean but rooms are very outdated. Reasonably priced and the service was great. The friendly staff arranged our tours.

The bathroom is really dirty, there is no AC, and one day after I came back from the tour, the room has no light

Our room and certain common areas were clearly dated but overall our stay was very good. The staff is very nice and the pick up and drop off at the airport was a great perk. The hotel is centrally located and you can walk to town and all the dining options.

The staff at Tupa hotel is very helpful and speak excellent English. This is not an island where you find luxury hotels. The facilities are well-worn and basic. Given you accept that, you would do well to book Tupa hotel for the kindness and service. Bed was comfortable. Storage plentiful. Location convenient and they were wonderful about picking me up at the airport and taking me back. On time and efficient. I had an ocean-side room with a sliding door that opened on a mini-patio. One thing you should know is that the cleaning person always left the sliding door open to air out the room. This helps prevent mildew in this tropical climate. So don't leave valuables lying around. This wasn't an issue for me since I don't travel with any valuables other than my passport and money, which I keep with me at all times. One thing I wish I knew before I went was that they can book you tours at the hotel. I booked separately and had an awful experience on the tours. Check with them about tours when you reach out to book. A beautiful island that is still rustic.

Had terrible experience. Worst hotel in the world. It was old, dirty & falling apart. Would not sleep first day was itching all night long. Moved to other hotel next morning.

Breakfast was meagre. Lights in bathroom insufficient and hotel management did not address even after promosing to do so. No lights in passage way. Im general, hotel in poor state and not worth what we paid. Only saving grace was the great location

We were able to book our tours & rent a car all at the hotel, and for better prices than we found in town. The entire hotel was very clean and the staff were very friendly.

Welcoming and friendly staff, transportation from and to the airport, but… Don’t fall for the word ‘hotel’ in the name of this property. The official guiding brochure of Rapa Nui (Easter Island), which I came across at the property while checking in, qualifies it as a hostel with all that it implies. Don’t want to be too lengthy, but suffice it to say that there was no single hook in the bathroom for a towel, not to mention other bothers. The breakfast was tasteless with really limited options and lots of sugary stuff, no warm food, no eggs, watery coffee. For those who need minimum conveniences, this “hotel” is kind of tolerable; otherwise, you’ll be disappointed.

Good choice for central location, spacious room and in house breakfast

NO hot water for the shower. The sink got hot water to it, but the shower never did. There is a small note on the mirror instructing you to run the hot water for a few minutes for it to appear, but it never did. I let the water to the tub run for over 10 minutes and it never got hot. The tub drained very slowly and I could not run it any longer dut to it nearly overflowing.