The staff are courteous and polite; however, effective communication often requires the use of translation tools. Breakfast is satisfactory. While the housekeeping team is making an effort to maintain the property, the overall condition of the hotel requires significant improvement and major repairs. The rooms lack air conditioning, relying solely on fans. There are also concerns regarding pests, including mosquitoes and flies, and I encountered a lizard in the room. Additionally, leaving the door open may allow animals such as dogs or chickens from outside to enter. The rooms have a noticeable mold odor, and there is no hot water available. This hotel may be suitable for a short stay of one to two nights, but it is not recommended for longer visits. Overall, the property does not meet expectations for VIP access.

Hotel on the island. Don't expect a look like in four seasons, for example, everything is very simple and ascetic. Clean, the staff tries to help you as much as they can. Everyone speaks Spanish, but they speak English at the reception. Breakfasts are standard for the island, sandwiches/fruits/coffee. Very good location. WiFi works only in lobby

No air conditioning Breakfast is so poor Staffs are very slow moving Bathroom is so poor

Dated property. Patio doors didn’t lock, so anyone could come in your room wether you were gone or middle of the night sleeping.

Tupa Hotel is primitive compared to a budget hotel in the US. No AC in any of the rooms & humidity is about 75-80% every day with temperatures only fluctuating a couple degrees per day & night. March 2026 78 during day, 75-76 at night. Only the receptionist speaks English. Breakfast is deli meats, cheeses, bread, coffee, tea, yogurt, fruit. The staff is incredibly friendly & do their best to accommodate your stay. Chickens, horses, dogs roam loose. Groups of guests can be extremely rude, self-righteous, and pretentious. This is a good choice to sleep & shower but luxury it is not. If you’re here to experience the island, stay at Tupa. If you’re here for a world class experience, pay a lot more to stay somewhere else.

Yes

Comodo, el servicio super cordiales todos, fue una buena experiencia con mi familia

La estancia que ofrece el hotel es muy agradable y cómoda, ya que contaba con unas áreas verdes muy bonitas que estaban bien cuidadas, las habitaciones eran cómodas, el baño limpio y además que el desayuno era fresco

Me gusto que la limpieza se manteniera, el personal muy amable, al momento de llegar el check in fue rapido, y al dia siguiente el desayuno estaba bueno. Recomendado

Desde que llegue, todo cómodo, el check in rápido, el personal buena onda y amable, el desayuno estaba bueno y el hotel esta bien ubicado para hacer planes

The location of this hotel is absolutely excellent. Unfortunately, like much of the infrastructure on this island, it is rundown. The air-conditioning wall unit in our room worked well and kept the room nice and cold. Frankly, that was the highlight of the room. Geckos on the wall, towel service only every third day, a mediocre breakfast service without even eggs and lukewarm weak coffee and extremely laid back/lackadaisical staff were the norm. The bathroom had a god-awful stench that would not disappear even if you kept the bathroom door closed 24/7. Three days in the room stopped having any hot water and it took them in an additional three days to get us lukewarm water again. Other than the air-conditioning, the only redeeming feature was the reasonable price, but all said and done would not stay again.

Hotel comodo y lindo, el personal super amable y la habitación se mantenia limpia. Y nada que decir de los espacios del hotel y lindas vistas. Me ayudo mucho que el hotel tuviera Internet. Recomendado.

Comfortable bed. Good air conditioning (others we talked to said they had no AC or fan so they had a very different experience!). Good location. Basic room, clean. Nice breakfast (not a lot of variety but good). Shuttle to/from airport was helpful. Wifi was limited area but great where it was accessible. Staff was helpful with questions I had and some help that was needed.

One of, if not THE WORST, hotels I've ever stayed in! We booked it based on previous 8-10-star reviews, but now I'm about to think that those reviews were either fake or made up. I really do not understand how someone can rate it 10 or even 8 stars. There is nothing good about it at all. It's hard to find any part of this hotel not chipped, scratched, broken, etc... The bath towel and bed sheets are smelly. The bed is uncomfortable. There is no WiFi in the room, only around the reception area. The breakfast is poor. And be ready to be woken up in the middle of your sleep by rustlers, they are right next to your patio door, in a couple of feet. I'm giving 1 star only because there is no option to rate it 0, or even negative 1. This "hotel" desperately needs to be fully renovated.

I rated Good because the room did not have air conditioning—only a fan. Additionally, the staff could improve communication by providing more information about activities and things to do in the area, but they are trustworthy.

La habitación estaba en perfectas condiciones, contaba con todo lo necesario para estar cómodo, los servicios que ofrecía igual eran bastante buenos como el desayuno o el internet en las áreas comunes.

Completely FANTASTIC!!

Excellent Staff. Very warm and memorable welcome at the Airport. Jose Miguel provided excellent support during the stay and with booking tour on a short notice. The hotel tour guide Maori was very accommodating and also provide very good experience during the tour.

El check-in fue eficiente, el servicio atento y los espacios cómodos para descansar. Una excelente opción para quienes buscan tranquilidad y buen servicio en Rapa Nui.

La amabilidad de la srita que nos entregó la habitación del primer día es de destacar, la localización es muy conveniente. Sin embargo, es un hotel extremadamente viejito y con mínima atención a la limpieza, estuvimos 4 noches y en la noche 1 mataron una cucachara en la habitación de al lado y nunca recogieron el insecto muerto, la habitación que nos tocó se veía a simple vista recogida pero la cobija y las paredes se veían sucias y no hacen limpieza todos los días solo recogen la basura. De amenidades solo hay jabón y shampoo (dos minis shampoo para toda la estancia por qué no reponen diario), la malla de la ventana estaba rota e ingresaban lagartijas y cucarachas de muchos tamaños, el baño no servía del tanque, les avisamos varias veces y nunca hicieron algo por intentar ir a ver y arreglar el problema, sin mencionar que todo estaba roto o sucio incluso el lavabo de manos. El ventilador súper sucio y las toallas de baño están en condiciones deplorables (son trapitos deshilachados). En cuanto al desayuno solo colocan diariamente unas pequeñas charolas con rebanadas de jitomate, queso, jamón, pedacitos de alfajores, y rebanadas de fruta y un poco de pan (aunque la reseña diga que uno de los mejores desayunos). En fin, fue una sensación agridulce, la Isla mucho que ofrecer pero en servicio, atención y limpieza hace falta mucho camino x recorrer. El turismo sustentable no va separado de la higiene, presentación y servicio que es parte de la experiencia