Great hotel able to walk around

Our family was relocated here after a leak at our original hotel, and while the experience had its ups and downs, there were definitely some bright spots. The staff at the hotel was incredibly kind and welcoming, which made a stressful situation a little easier to manage. From the moment we arrived, they were helpful and attentive, and we truly appreciated their friendliness throughout. However, a few concerns made our visit more challenging than expected. One of the most difficult moments came early on when my wife and daughter got stuck in the elevator. Thankfully, they were able to get out safely, but it was a traumatic experience that left both of our children afraid to use the elevator for the rest of our stay. As a result, we had to walk up and down three flights of stairs multiple times a day for five days, which became exhausting, especially with young kids. The location is convenient, but there was construction happening next door as apartments were being built. On one night in particular, the noise didn’t stop until after midnight—we could hear drilling, shouting, and loud instructions being called between workers, which made it very difficult to get rest. Another issue was the presence of mold in the bathroom, both on the shower tiles and the wall. It was noticeable and concerning. I didnt want to spend 3 hrs with expedia about another relocation. Overall, while we were grateful for the staff’s kindness and the convenient location.

Great place, big, clean and the best location in a budget. Highly recommended!

La ubicación es muy buena

Very Nice

Good Stay

I’ve stayed at this hotel about 13 just this year and have booked the Suite with 2 bedrooms, and have visited it since 2017. On this last stay there was no cold water in the shower. I had to leave the room by 9am for a meeting. I was given access to a bathroom in a different room on a different floor. I asked the supervisor to contact me because that was NOT what I had paid for (given there are other hotels with more accessible prices and I had booked the suite with two separate rooms which is a bit pricier). Until now, I’ve gotten no call, no apology and no sort of compensation for not receiving what I paid for. It is unfortunate that I will NO longer be staying here.

The staff was great, the place was clean and neat.

Screens on the windows would have appreciated.

The hosts were very kind and helpful. We enjoyed our 2 night stay.

Really nice place and safe

Definitely not a place to relax or have a good night sleep Right outside is a police station and they make a lot of noise at all times definitely worth the convenience if you going for any immigration because everything is at least 5-8 minutes walking

Stuff was great and very friendly, would definitely stay there again

Location was awesome. Staff was polite and knowledgeable of the area. Room was spacious and clean.

Loud music from nearby clubs can be heard all night. Check-in time is 3pm and they would not let us have the room earlier. on the plus side we got a 2 room suite for a great price. Had a full kitchen too

I enjoyed my stay and found the room very comfortable. In addition, the staff were warm and friendly. As well, the location was conveniently located to the Reforma. This provides easy access to many restaurants & bars. Lastly, there were always plenty of taxis or Uber drivers around to take me to other parts of the city.

Suites Berna 12 is tucked away on a small street but just steps away from the bustling Zona Rosa, The street is a bit dark at night but the police station is next door so it always felt safe. There is also a 24 hour convenience store steps away where you can easily buy some refreshments on your arrival or coffee in the morning. But you are also very short walking distance to many restaurants, cafes and shopping and a walkable distance to the archaeology museum (about a mile). The suite was clean and comfortable with a fairly large sitting/dining/kitchen area. The kitchen is not well lit but this was not an issue for us as we did not do any cooking. The beds were comfortable and though there was some street noise on Friday and Saturday night it did not bother me. There is daily maid service so the apartment was always clean. The wifi did not work at all in the room - only in the lobby. The website mentions concierge service but I didn't find the desk attendants to be too helpful. We had no problems with the room other than the wifi. We did ask them to call a taxi on the morning we left. They somehow could not manage this but it was easy enough to go out to the main road and hail one. Overall I would stay here again if we needed accommodations with 2 separate bedrooms.

Check-in was easy and staff is very friendly. Easy access to main street and to Zona Rosa.

Great location, close to major sights and great food. The property is very nice, spacious, well furnished, and good looking. Staff are very responsive and friendly. I only wished it had been a bit warmer, and that I had been able to talk to them before check in (somehow phone calls did not go through). Overall, a very nice place.

The location was ideal because it was located an iconic place, lots of restrauntes and transportion options. The only thing, we didn't like the stove didn't work, but sent a single burner. They were very friendly and helpful. There wasn't a heater in place.