Dear Mr. Adi B. Thank you for choosing our hotel and we apologize for the inconvenience you experienced during your stay. Regarding the issue you are complaining about, we have a standard of service for our guests. If the guest in question disturbs the peace of other guests, we reserve the right to take firm action, one of which is to remove the guest from our hotel. Thank you for your review, once again we apologize. Best regards, Wilo Hotel Bengkulu