Dear Guest,
We would like to thank you for taking the time to share your detailed comments about your recent stay. We are delighted to know that you appreciated the spaciousness, the close view of the sea and the convenient location for traveling to tourist attractions.
We are extremely sorry and sincerely apologize for your less than expected experience regarding the condition of the bed sheets, towels, bathroom cleanliness and the issue of insufficient air conditioning. In particular, we take very seriously the musty smell in the bedroom. These are serious shortcomings in our service standards and we apologize for not providing a comfortable and fresh resting space as you expected.
As soon as we received this feedback, we immediately forwarded the information to the management and maintenance department.
We value all your comments, as they are invaluable information that helps us better understand what needs to be improved to enhance the quality of our services.
We look forward to welcoming you back in the future to demonstrate our changes and provide you with an experience that is completely satisfying, worthy of your expectations.
Sincerely.
