Overall, a good experience thanks to the location, service, and room. But the breakfast could benefit from an update.

Comfortable and strategic, near to Grand Batam Mall.

The staff is friendly and the hotel is clean and fragrant.

This is the umpteenth time I have stayed here and it is always recommended for every time I go to Batam 👍

It’s not “just Batam” - this stay made the whole trip exciting. The location is absolutely perfect - walking distance to Grand Batam Mall, less than 10 minutes’ drive to Nagoya Mall, BCS, and DC Mall, and close to Harbourbay Terminal. Circle K right below the hotel, and Spa Central is just down the road. The service is amazing. Every staff member were trained well - smiling away and friendly. We even checked in late at night and received a queen-size bed, even though we booked two single beds. Breakfast spread was fantastic and made our mornings enjoyable. They had local specialties like Lontong Medan, Martabak Manis, four types of Jamu drinks, and keropoks. They also have a bar area and a smoking lounge as well. Room was perfect. Spacious, clean, and comfortable. The bathroom was huge for a standard hotel room and included all the basic amenities. Extras like a coffee machine, chocolates in the fridge, and full glass windows were much appreciated. Smoking rooms are available, and they’ll deliver an ashtray on request. Overall, 10/10. I would 100% recommend this hotel to family and friends.

Spacious, clean, luxurious hallways, very affordable prices.

3x stay, bad service, the female receptionist was very bad, annoying.

The staff were helpful and friendly, the breakfast buffet tasted good.

Strategic location in the center of Batam city, for those who want to explore the mall and Nagoya area, this place is good and the service is also good.

The service is excellent and the food is delicious. It's definitely worth staying here.

Excellent location. New and clean hotel. Free minibar items. Smart TV, free Wi-Fi can cast from mobile phone. Comfy beds. Aircon strong.

Artotel is my go-to accommodation whenever I am in Batam. Fantastic price point for a comfortable and restful stay. Staff are amazing as well, always doing their best to accommodate requests as much as they can.

Stayed here for 3 years, very well maintained. Coffee machine in room is the best. The aircon is strong enough and the TV is smart enough to be able to cast from handphone.

There was a very strong smoke smell in the first room but the hotel management managed to change our rooms on the second day. Also we requested for connecting rooms, but was told when we arrive that is only applicable for direct bookings, so do take note~

The location of the hotel was great and just a stone's throw away from Grand Batam Mall. Quite a few varieties are available for the breakfast buffet.

It's my fifth stay, and still great.

Everything was great. The staff were very friendly and polite. I'll definitely stay here again next time.

One bad point the was the pillows had a smell of "BO" which not very hygienic as it was almost midnight too tired to make complaint. I bought it up at front desk as I was checking the next day. Hope they will look into it ASAP. This happened in one of room out 3 rooms that I booked.

very good 👍🏻 friendly and clean

Nice room with good breakfast and excellent service