The staff was friendly and helpful but the elevators stopped working.

During the stay, we checked in at 3:40 with the attendant saying our room was almost finished. It wasn’t till 8pm that we got a text it was ready. We called for more towels that we never received, the elevator malfunction multiple times.

It would have been nice to know the outside pool was being renovated and closed ! The mattress needs to be replaced. Your beds feel nothing like Hilton at 31st

Rooms and amenities areas.

Our stay was good, my only complaints are when texting the front desk I never received a reply back and they need another set of elevators as well as more dining options.

Great stay – clean, peaceful, and family-friendly Overall, our stay at Hilton Vacation Club Oceanaire Virginia Beach was very nice. The property is clean, well-maintained, and great for families—quiet and not too noisy compared to the busier parts of the strip. It’s on the newer side of the boardwalk, so it’s about a mile walk one way to the main area with most of the clubs and restaurants. The only downside was that kids (even teenagers) aren’t allowed in the hot tub since it’s 21 and over, which was a bit disappointing for my teens who wanted to enjoy it. Other than that, it’s a great spot if you want a relaxing stay away from the crowds.

Amazing.

The property

I came to Hilton Vacation Club Oceanaire in Virginia Beach with college friends reunion. We haven't hung out together since we graduated over 20 years ago. Great spacious rooms with a full kitchen; although we only used the fridge. So many eateries within walking distance. They even had multiple pools, and a separate area for the over 21.My only tiny complaint was the bathroom showers weren't as hot or had enough pressure. But I still gave it 5 stars because staying here was the best decision.

Expedia was awful to work with and we had major issues at the hotel. Would not recommend.

We like everything

Loved that they have an indoor and outdoor pool. Great for kids.

Big rooms but an older hotel. The doors would stick and the pools were small and foggy.

Nice hotel right near the beach

Loved the property

I really loved the location and the view from the room balcony. Had a great time and lived this resort!

The long wait for the elevators was the only complaint. The button for floor 12 didn’t work most of the time, so it was a lot to have to get off and walk up stairs the rest of the way with children. Aside from that, the rooms were nice and the hotel was wonderful!

Long waits at the front desk. Only one person working and one elevator on the first day.

I was disappointed in the beach club/resort. I thought I was booking a suite with 2 beds and a couch area. The suite I felt was extremely small for 4 ppl on vacation and for the price you pay. Small closet, 6 small drawers to unpack. Also there was zero water pressure. So washing hair was very difficult Also only 2 elevators for 18 floors very poor design Also process were not explained when checking in. Example just put towels in hallway and house keeping leaves new ones. Trash, empty your own in trash room. Which light broken and very dark. Vending on every other floor and washer dryer on opposite Which should be every floor or at this day and age every suite at a vacation resort. Also valet. Charge premium rates but no one answers valet stands, concierge desk doesn’t help and because front desk is only staffed with one individual never answer phone or it’s always busy so you have to run to front desk everytime you need to order car. Sorry I use Hilton a lot for work but this was not Hilton standards. And then trying to get us to do a 90 minute tour. But this is what we stayed in. Was not impressed and wanting to listen to 90 min

Overall our stay was good. Service was ok. We requested an extra blanket which never came and one of the elevators stopped working for part of our stay, which led to a backup waiting for an elevator. Other than that, everything else was nice.