I was very excited to stay here for my birthday trip to Puerto Rico, but unfortunately my experience was disappointing from the moment I checked in.
The bathtub in my original room was clogged and unusable. Staff attempted to fix the issue, but the room was left with an unpleasant odor afterward. I was then moved to two different rooms, which made for a frustrating start to my vacation. When I finally settled into another room and attempted to take a shower, there was no hot water.
While the staff was polite and tried to address the issues, the repeated room changes and maintenance problems significantly impacted my stay. The property did not meet the expectations set by the listing, and I ultimately decided not to continue my stay.
I hope management addresses these concerns, as the location has potential. Unfortunately, based on my experience, I would not choose to stay here again.